Program Manager / Project Manager 8/11/2016

Confidential Company New York, NY

Company
Confidential Company
Job Classification
Full Time
Company Ref #
28727859
AJE Ref #
575854313
Location
New York, NY
Job Type
Regular

JOB DESCRIPTION

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JOB TITLE: PROGRAM MANAGER

LOCATION: NYC, NY

QUALIFICATION: Any Graduate/Diploma in Computers/ITIL Certification Mandatory

OPERATIONAL TASKS:

A service manager oversees a corporate program's site activities, monitors the functionality of all the equipment and machinery, and ensures that all the issues gets resolves within SLA. Works as Hands & Eye for the SMEs sitting at offshore. The manager makes real-time decisions and provides periodic updates to client's leadership & HCL leadership.

Day to day service operations with industry standards and best practices linked to ITIL disciples such as incident, problem, change, capacity and business continuity and disaster recovery management.

Provides continual improvements on operational performances related to the site, quality procedures documentation, organizational efficiency by ensuring tools and processes. Must own all the deliverables end to end related to site and get the issues resolved by aligning technical resources.

PROGRESS REPORTING:

The Service Manager will provide progress reports to the Services Delivery Managers

On a daily, weekly & monthly basis.

AD HOC Reporting: In addition to the above, the Service Manager may also be requested to prepare ad hoc reports on specific aspects of the Project/issues as the need arises.

* Perform other duties as requested by the Senior Managers

Knowledge & Experience: Ability to establish good working relationships with colleagues with different cultural, religion and linguistic backgrounds

Ability to work in a coordinated way with a minimum of supervision and long hours in a high

Pressure and complex environment

Awareness to latest technologies and tools

Demonstrated experience in System administration and management

Demonstrated writing, analytical, presentation and reporting skills

Excellent and advanced knowledge of hardware and IT services

Must have extensive professional experience in managing large customer.

Skill: Analytical Skills / Verbal Communication Skills /Written Communication Skills