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Program Manager - USSOCOM Consolidated Service Desk

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POST DATE 8/17/2016
END DATE 10/21/2016

Enterprise Information Services Tampa, FL

Tampa, FL
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


Number of Openings: 1


Manages all activities for the U.S. Special Operations Command (USSOCOM) Consolidated Service Desk (CSD) Program headquartered out of MacDill AFB, Tampa, FL.


* Provides management, leadership, and direction for a large team of technical staff members consisting of incident managers, service desk operators, desktop technicians, user administrators, service desk infrastructure engineers, customer relationship management experts, and quality assurance specialists.

* Ensures 24x7x365 Tier 0-1 end user support across NIPRNET, SIPRNET, SOCRATES, and BICES network environments as well as BES2 and other mobile computing communications

* Serves as the Task Order Lead and performs the following duties in this capacity:

* Serves as Team EIS' primary interface with the customer

* Directly manages the contractor staff and provides task assignments to the team and coordinates program review meetings

* Provides status updates to the Government staff on a daily basis

* Manages a master project schedule

* Provides monthly accounting of the work order expenditures

* Reviews and approves all contract deliverables and work products

* Directs the delivery of technical services and ensures timeliness and quality of all services and work products

* Ensures that all teams are staffed adequately and appropriately with qualified personnel

* Identifies, prioritizes, and mitigates all program risks

* Performs technical scope assessments and resource estimates

* Continually improves program and process efficiencies and effectiveness

* Develops a Monthly Status Report, Program Management Plan, Staffing Matrix, SLA Summary Reports, SOPs, and Utilization Reports

* Implements a robust Quality Assurance program

* Convenes Task Order Kickoff and Technical Status Meetings


Required Clearance: Active Top Secret and Eligible for SCI

Minimum Qualifications:

* Bachelor of Science degree from a 4-year college in a technical field such as science, technology, engineering, math, computer science, or systems engineering

* 8+ years of hands-on IT experience

* Proficiency in managing large teams in a dynamic and challenging environment

* Proven track record of managing performance-based contracts and meeting or exceeding SLA objectives

Desired Skills and Qualifications:

* PMP-certified

* ITILv3 certified

* Security+

* DoD 8570 IAT I

* Hands-on skills with Service Desk Operations, Desktop Support, and Customer Relationship Management

Desired Experience in:

* SOCOM IT experience, in general, and Special Operations Forces (SOF) Information Enterprise (SIE) experience, in particular

EIS is an Equal Opportunity Employer/M/F/V/Disabled.