Program/Project Manager II
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UL is a global independent safety science company with more than a century of expertise innovating safety solutions from the public adoption of electricity to new breakthroughs in areas such as sustainability, renewable energy, mobile payment security and nanotechnology. Dedicated to promoting safe living and working environments, UL helps safeguard people, products and places in important ways, facilitates trade and provides peace of mind.
Global Retail Program Manager: Job Description: ATLANTA (US)
Responsible for managing the implementation of significant projects involving complex systems or multiple deliverables within a retailer in global in scope. Plans and directs program schedules and budgets. Monitors program from project initiation through delivery, interfacing with stakeholders on applicable matters. Oversees the coordination of program/project activities generally within a division/affiliate but which also may be global in scope. Assigns and monitors work of program staff.
1 Establishes operational objectives and assignments as a key contact with retailer delegating assignments to key team members.
2 Involved in developing, modifying, and executing programs/projects that affect immediate operations and may also have company-wide effect.
3 Regularly interacts with senior management on matters concerning several functional areas, divisions or internal/external customers.
4 May manage the performance of direct reports by defining accountabilities, establishing performance objectives and goals, providing feedback and guidance and ensuring that all policies are understood and adhered to.
5 Focuses on customer satisfaction, account growth and expansion of services provided, and sustaining customer loyalty for a group of key retail accounts.
6 Performs other duties as directed.
University degree in Business Administration or related field plus generally ten years of directly related experience.
Demonstrated ability to facilitate customer meetings, negotiate and influence outcomes.
Strong program/project management and leadership skills to manage projects utilizing personnel from multiple disciplines.
Ability to identify and manage priorities as demonstrated by the ability to establish, track and meet schedules for multiple projects while maintaining high quality and exceptional customer service.
Key factors for retail program manager:
* Must have a clear understanding of retailers
* Be creative in helping mold UL into new directions in the retailer space
* Project Management Skills
* Personable and seen as reliable to internal/external contacts
* Responds effectively to urgent and sensitive customer issues
* Engineering background nice or Government Regulations or other experience surrounding these areas