Project Portfolio Manager
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POST DATE 9/16/2016
END DATE 10/25/2016
RMS Computer Corporation
Long Island City, NY
JOB DESCRIPTIONDescriptionContractor Opportunity, Customer & Digital Experience Project
Portfolio Management The Customer & Digital Experience (CDE) Team is the
foremost customer advocate within the Global Cards & Consumer Services
organization at Client. We harness the full power of our people, data,
and resources to maximize prospect & customer engagement in support of
our strategic priorities. Our global team is responsible for driving all
aspects of customer experience, targeting and engagement across the franchise.
We take a disciplined, data-driven approach to enhancing the customer experience
across the full lifecycle, with digital and mobile as priority channels
for acquisition, servicing and engagement. We are focused on delivering
sustained, long-term business benefit to the franchise by accelerating
our progress towards being an industry-leading NPS and Digital / Mobile
issuer. The Business Management Team for the Customer & Digital Experience
team manages a wide range of responsibilities in support of the Chief Customer
& Digital Experience Officer. Key priorities for the team include providing
strategic support to the leadership team in the development, communication,
and implementation of its long-term vision, strategy, and key initiatives
to deliver against ambitious digital and customer experience goals. The
Business Management team is also responsible for managing business routines
and management communications to enable coordination, alignment, and decision
making at the l
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