Public Area Attendant

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POST DATE 9/13/2016
END DATE 10/9/2016

Homewood Suites - Denver Downtown Denver, CO

Company
Homewood Suites - Denver Downtown
Job Classification
Full Time
Company Ref #
hc.6A206EA50AD98563
AJE Ref #
576164190
Location
Denver, CO
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

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Our Company is a privately-owned hospitality firm that is headquartered near Denver, Colorado. Founded in 1991, it is a well-established, rapidly-growing company with a proven track record in hotel development, real estate investment and hotel operations. Our portfolio consists of more than 40 premium-branded hotels including select-service, extended stay, and full-service lodging facilities located in primary and secondary markets throughout the United States. * Are you looking for an exciting, rewarding and progressive career in hospitality? * Are you outgoing, adventuresome and consider yourself a people person? * Do you enjoy making people smile and going out of your way to make them happy? * Would you like to be a part of a successful team, motivating each other to reach far beyond our goals to grow into industry leaders? * Are you nodding your head and thinking YES, THIS IS ME? Then submit your application to be considered for this fantastic opportunity! Do you want to join a team of awesome people in an exciting work environment with a goal of professional success? If the answer is yes! Then you found the perfect place; a collaboration of contemporary style and the comforts of home right in downtown Denver. The Hampton Inn & Suites and Homewood Suites by Hilton is convenient located in the heart of Downtown Denver with easy access to the Mile High Citys most popular attractions and business destinations and we are looking for a customer focused team member with an eye for the details to fill our evening public area attendant position. The purpose of the PUBLIC AREA ATTENDANT is to ensure that public areas, including elevators, hallways and lobby are clean at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Maintains all public restroom and public areas of the hotel in keeping with high standards of quality. * Responds to requests for items to be delivered (i.e. rollaway beds, refrigerators etc.) and may perform turndown service. * Cleans back-of-the-house areas as well as providing items or assistance to the hotel staff ( such as checking the status of rooms, vacuuming offices etc.) * Maintains inventory for public areas (i.e. towels for fitness center and pool area, headphones for fitness center etc.) and informs Supervisor when inventory is low. * Consistently monitors public areas to ensure a high standard of cleanliness throughout the hotel. * Performs additional cleaning projects as directed by the Supervisor (i.e. carpet cleaning, tile and grout cleaning, etc.) * Perform all duties in accordance with brand standards and with emphasis on meeting or exceeding guest expectations. * Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards. * Maintains high standards of personal appearance and grooming, which include compliance with the dress code. * Performs any other duties as requested by supervisor. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. REQUIRED COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required. Associate demonstrates a high QUALITY of work: * Demonstrates accuracy and thoroughness. * Monitors own work to ensure quality. * Provides the best possible service to clients and customers. Associate demonstrates acceptable PRODUCTIVITY standards * Meets or exceeds productivity standards. * Produces adequate volume of work efficiently in a specific time. Associate demonstrates excellent CUSTOMER SERVICE SKILLS * Responds to requests for service and assistance. * Demonstrates the desire and ability to provide high quality service to both internal and external customers. * Solicits customer feedback to improve service. Associate demonstrates INITIATIVE * Asks for and offers help when needed. * Includes appropriate people in decision-making. Associate demonstrates ACCOUNTABILITY for their job performance * Takes responsibility for own actions. * Performs work with little or no supervision; works independently. * Can be relied upon regarding task completion and follow up. QUALIFICATIONS AND REQUIREMENTS: The requirements listed below are representative of the knowledge, skills, and/or abilities required. EDUCATION/EXPERIENCE High school education is not required; or up to one month related experience or training; or equivalent combination of education and experience. LANGUAGE ABILITY Ability to read and comprehend simple instructions, short correspondence, and memos. WORK ENVIRONMENT: The work environment normally entails the following: * Indoor work environment * Exposure to cleaning chemicals throughout the day * Minimal to moderate noise levels consistent with hotel environment PHYSICAL DEMANDS: During the course of performing the physical demands of this position, associates are expected to observes and adhere to safety and security procedures, promoting a safe work environment. The physical activity normally entails the following attributes. Position is expected to: * Stand more than 2/3 of the time * Walk more than 2/3 of the time * Sit less than 1/3 of the time * Stoop, kneel, crouch, or crawl less than 1/3 of the time * Talk or hear more than 2/3 of the time Lift up to 50 pounds. Push / pull up to 50 pounds. Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates. Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.