Public Benefits Coord. NF Jacksonville (Memorial Hospital)
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POST DATE 9/13/2016
END DATE 10/29/2016
JOB DESCRIPTIONJob Code: 08947-124407
JOB TITLE: Public Benefits Coordinator
GENERAL SUMMARY OF DUTIES - Interviews and assists uninsured/underinsured patients with
eligibility for Medicaid or Social Security Disability.
SUPERVISOR Manager of Financial Assistance Programs
SUPERVISES - N/A
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
Reviews all referred uninsured patients for potential state and federal assistance programs.
Assists with application process to facilitate possible assistance approval and timely billing.
Visits with patient in hospital or outside location (i.e., residence, employer, etc.) to finalize documents
vital to assistance approval.
Submits inpatient applications directly to social services, follows application status to completion,
updates account with verified insurance information and ensures timely billing.
Maintains knowledge of all state and federal program requirements; shares information with coworkers
Reviews all inpatient admissions to identify and ensure accurate record of all Medicaid primary and
secondary eligible days. If application denied, assists patients with appeals process as needed.
Works collaboratively with various departments: Case Management, Admissions, Finance, as well as
Physician offices and clinics.
Maintains log of all Medicaid or Social Security Disability (SSI) pending accounts to ensure all
accounts are tracked and completed.
Maintains log and documentation for all Medicaid eligible days identified, but not registered in
Meditech as Medicaid to ensure accurate reporting on the Medicare cost report.
Serves as a backup for Financial Counselor position, reviewing in-house patients to ensure insurance
coverage information and/or financial situation documented in Meditech is accurate.
Exhibits ethical behavior; performs job duties in compliance with all Regulatory Agencies, as well as,
Corporate and Hospital Policies.
Practice and adhere to the Code of Conduct philosophy and Mission and Value Statement
Other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES
Knowledge of state and federal assistance program requirements preferred.
Experience interacting with local Social Services personnel or departments.
Strong effective communication skills; verbal, written and negotiating skills.
Bilingual/Spanish preferred (may be required depending on facility).
Ability to read, analyze and interpret state and federal regulations.
Strong customer service skills.
Strong problem-solving skills. Ability to anticipate problems and work effectively to resolve issues.
Knowledge of medical terminology and computer literate.
High school diploma or GED required
At least two years work experience interacting with customers and patients regarding financial issues,
financial eligibility experience preferred.
CERTIFICATE/LICENSE - N/A
PHYSICAL DEMANDS/WORKING CONDITIONS - Requires prolonged sitting, some bending,
stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a
keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing
and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up
to 25 pounds occasionally. Work is performed in an office environment. Work may be stressful at times.
Contact may involve dealing with angry or upset people. Staff must remain flexible and available to
provide staffing assistance for any/all disaster or emergency situations.
Last Edited: 09/12/2016