QA Analyst / Engineer
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POST DATE 8/23/2016
END DATE 12/19/2016
JOB DESCRIPTION4-6 YEARS progressive experience and responsibilities in the area of Avaya IVR Call Center Technologies QA process
* Experience with Testing of DTMF and Speech Recognition Application and Call Flows
* Experience in testing of Inbound and Outbound voice applications on Avaya Voice Portal/Experience Portal.
* Experience with Testing of Genesys CTI Call Routing
* Experience and Knowledge of Voice Portal Managemnt Systems (VPMS) Configurations.
* Knowledge of Skill Based Routings, Exit Points and Vector/VDNs
* Working knowledge of IVR Testing with Agent Desktop Applications.
* Demonstrated abilities in supporting UAT with Line of Buisiness
* Knowledge Application of software development life cycle concepts
* Extensive Manual Testing Experience including Test Planning, Test case Design, System and Functional Testing, Integration Testing, Regression Testing
* Complete projects deliverables within set timelines and quality standards.
* Interact with interfaces and internal groups as part of test support activities and project implementations.
* Test Planning, Test Case management,
* Requirement Analysis and Tracibility Matrix
* Test Execution
* Defect Tracking and Reporting