Quality Assurance Specialist

Quality Assurance Specialist

Position Summary

Assists the Resident Services Office with the coordination of all Quality Inspection activity related to Military Housing units. These activities would include pre-inspections, move-in and move-out inspections of residential units and surrounding common areas in the Military community.

Essential Job Functions

1. Conducts move-in inspections to determine market readiness of vacant homes and in coordination with the Maintenance Department implements high quality standards of product readiness. Conducts move-out inspections of homes and recommends charges for applicable damages. Makes efforts to ensure charges are collected from the resident prior to final move out. May perform interim unit inspections as required. (30%)

2. Performs daily interior and exterior community self-inspections, completes monthly reports of inspection results and reports to the Resident Services Manager on appropriate recommendations. (30%)

3. Maintains current knowledge of and ensures compliance with all applicable state and local laws, particularly regarding resident-landlord relations, all applicable OSHA regulations and Fair Housing laws, and ensures that all supervised associates are familiar with and understand them. Maintains current knowledge of building(s) fire and emergency systems and location of shut off procedures for gas, electric, and water. (10%)

4. Performs all functions to ensure the preservation of the community and its value. Communicates with residents regarding questions, concerns, service requests, and recertification inspections and takes steps to resolve issues or refer them to appropriate associates. Responds to all residents in a courteous and prompt manner, prepares correspondence to residents and maintains accurate conversation records. (10%)

5. Assists with maintenance of the community vehicles to ensure continued proper maintenance and ensure continual safety. Ensures the safekeeping of vehicle(s) and coordinates timely registration with Corporate Fleet Administrator. Maintains good operating condition of all maintenance equipment (10%)

6. Provides back-up support to the Resident Services/Community teams as necessary to perform appropriate relocation services, administration support and move-in/move-out processing. (10%)


Contacts

Daily interaction with Residents, Resident Relations Specialists and Resident Services Manager to respond to inquiries and exchange information.

Education

Requires High School Diploma/GED. Must have valid driver's license.

Experience

Must have 1-2 years experience in property management and quality assurance programs associated with property management.

Other Skills:

Knowledge of maintenance programs gained through formal education or on-the-job training preferred.

QUALIFICATIONS: