Quality Engineer

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POST DATE 8/17/2016
END DATE 12/19/2016

Next Step Systems Novi, MI

Novi, MI
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #



Novi MI Jobs, QualityEngineer, QA, Fault Tree Analysis, APQP, IPQM, Automotive Industry, Michigan Recruiters, Information Technology Jobs, IT Jobs, Michigan Recruiting

Position Summary:

Provide qualityengineering support to the customer. Main duties include assisting team members with customer claims analysis process, problem identification, verification, documentation, resolution response and data analysis/reporting in accordance with customer specific requirements.


-Analyze defective electronic automotive infotainment (audio and navigation products) to component level for the purpose of determining preliminary root cause in order to drive effective corrective action from the appropriate source.

-Act as key internal communicator for customer claims and related issues. Provide direct support to customer as required.

-Support product quality analysis of customer reported concerns to determine failure mode, potential root cause(s) and appropriate interim and permanent corrective actions.

-Provide direction to internal/external departments regarding initial containment and product verification activities.

-Report problem resolution status, updates and tracking in both internal and external (on line) problem reporting systems.

-Keep management team abreast of significant issues or developments identified during analysis activities and actions being taken to address the issue(s).

-Prepare and present quality information to the management team.

-Support and/or maintain quality assurance objectives complementary to corporate policies and goals.

-Coordinate claim containment actions per customer requirements with appropriate internal/external departments.

-Develop and implement customer claim analysis process to effectively detect and identify specific product quality/design issues (including but not limited to FTA fault tree analysis and/or other advanced quality problem solving techniques).

-Evaluate effectiveness of containment via confirmation of breakpoints throughout supply chain.

-Ensure and coordinate timely, accurate response to customer claim issues via customer specific reporting methods.

-Be responsible to ensure a customer claim tracking system is established, implemented and utilized properly for all customer claim analysis activity.

-Facilitate the development and documentation of key internal and external metrics used to monitor customer claim performance and trend analysis.

-Oversee the proper use of metrics in customer reporting formats per customer specific requirements.

-Lead and/or assist in the reporting of customer claim analysis and corrective action status.

-Lead facilitation of all customer claim cost recovery activities; including development of cost responsibility tracking, data categorization, approval of customer invoices amounts against data and coordination of internal cost recovery.

-Ensure cost recovery activities are completed per customer agreements and provides tracking metrics for management review as needed.

-Support Engineering or APQP/IPQM activities such as customer claims performance history, lessons learned data summaries and support PPAP preparation as assigned.


-Four-year college degree and experience in a technical field such as Quality or Engineering.

-QA experience in an automotive related industry.

-Strong coordination and communication skills.

-Experience in successfully handling customer relations.

-Bilingual (Japanese/English) and experience with electronics analysis preferred.

-Ability to read, analyze, and interpret electronic schematics and part data sheets.

-Ability to respond effectively to customer complaints.

-Ability to write technical information industry standard language and terminology.

-Ability to make effective and persuasive presentations on corrective action or APQP related topics to various internal or external audiences.

-Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.

-Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

SPC and Six Sigma desirable.

Please check out all of our jobs at http://www.nextstepsystems.com.