Quality Improvement Specialist - Immediate Need

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POST DATE 9/15/2016
END DATE 10/30/2016

AppleOne Austin, TX

Company
AppleOne
Job Classification
Full Time
Company Ref #
23183038.1228
AJE Ref #
576183701
Location
Austin, TX
Job Type
Regular
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

APPLY
The person in this Quality Improvement role will primarily provide call coaching to Customer Service Representatives, and in addition will select and evaluate recorded calls for each coaching session.


Preferred Qualifications:
Experience working in a call center environment
Experience coaching employees and evaluating recorded and/or live calls
Experience developing call quality programs
Bilingual in English and Spanish strongly preferred
We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Job Experience:

, , Skilled in communication both verbal and written
Skilled in analysis
Skilled in team dynamics