Quality Improvement Specialist - Immediate Need
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POST DATE 9/15/2016
END DATE 10/30/2016
JOB DESCRIPTIONThe person in this Quality Improvement role will primarily provide call coaching to Customer Service Representatives, and in addition will select and evaluate recorded calls for each coaching session.
Experience working in a call center environment
Experience coaching employees and evaluating recorded and/or live calls
Experience developing call quality programs
Bilingual in English and Spanish strongly preferred
We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.
, , Skilled in communication both verbal and written
Skilled in analysis
Skilled in team dynamics