Quality Improvement Specialist 8/12/2016

Public Health Solutions New York, NY

Company
Public Health Solutions
Job Classification
Full Time
Company Ref #
28703953
AJE Ref #
575866635
Location
New York, NY
Job Type
Regular

JOB DESCRIPTION

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Public Health Solutions (PHS) is seeking a Quality Improvement Specialist to join our Reproductive Health Programs team. The position will primarily work within our recently piloted Family Planning Capacity Building Program (FPCBP), a new and innovative approach to improving family planning quality of care and outcomes for women in New York City. The position will also play a role in advising quality improvement activities within our Title X Family Planning Program. PHS' mission is to create and manage innovative and evidence-based community health programs to improve population health, conduct comprehensive research providing insight on public health issues, and provide services to other not-for-profit organizations to address public health challenges. A nationally recognized Public Health Institute, PHS has a long history of policy, environmental, programmatic, and infrastructure successes that have resulted in improved community outcomes across a range of public health areas. Its direct service programs serve close to 80,000 individuals and families annually with the vast majority of clients having incomes that are at or below 250% of the federal poverty level.

In 2013, PHS launched the FPCBP, a quality improvement (QI) learning collaborative based on the Institute for Health Care Improvement's (IHI) Breakthrough Series model. The project aimed to increase the uptake of effective contraceptive methods among non-pregnancy-seeking women receive primary care at federally qualified health centers (FQHCs). To achieve this aim, the FPCBP introduced select evidence-based practices in contraceptive care into four FQHCs and facilitated QI work through coaching, training, and technical assistance over a 2-year pilot period. Participant sites implemented clinical, operational and administrative improvements to create a sustainable infrastructure aligned with evidence-based standards of care in family planning. Sites reported on key quality measures on a monthly basis to allow for tracking and monitoring of improvements. At the end of the pilot, sites demonstrated significant improvements in pregnancy intention screening practices and uptake of effective contraceptive methods. FPCBP culminated in the publication of a toolkit, "Improving the Quality of Contraceptive Care in Primary Care Settings: A Toolkit for Practitioners." Planning is now underway to roll out the program to other primary care sites.

The Quality Improvement Specialist will work alongside the FPCBP Program Coordinator to support QI teams at select primary care sites in carrying out a self-assessment, developing and carrying out an Improvement Plan to achieve competency in the delivery of contraceptive services based on the program's Change Package. This will entail assisting the sites to utilize, configure and report from each site's Electronic Health Record (EHR) system to track data specific to program measures. The Quality Improvement Specialist will serve as the primary point of contact for the QI component of the project at participant sites, including planning and hosting quarterly learning sessions, reviewing monthly quality measures, and convening monthly coaching calls with site teams. By working closely with administrative, QI, and information technology (IT) staff as well as consultants and clinical providers, the Quality Improvement Specialist will coach practices in implementing process and system improvements that lead to improved quality of contraceptive care and better patient health outcomes.

RESPONSIBILITIES

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Work with Program Coordinator during the pre-intervention phase of the program by assisting sites in conducting a self-assessment, and reviewing and amending training and technical assistance materials to use in preparing the QI teams to build capacity around providing contraceptive care.
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Adapt teaching tools, training modules, and other related materials to reflect current guidelines for best practices in contraceptive care.
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Coach practices in identifying, testing, and implementing changes to the processes using a QI approach and electronic health record (EHR) systems.
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Conduct on-site and virtual (online or on telephone) visits with QI teams and providers.
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Prepare reports to communicate practice progress for both internal and external audiences.
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Collect, analyze, and interpret quality measures data to track and monitor sites' improvements using a standardized dashboard.
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Provider and/or arrange technical assistance, training and coaching to practice teams to help them carry out a contraceptive services self-assessment and to use the results in developing an improvement plan.
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Assist QI teams with workflow redesign (e.g., documentation and standardizing policies and procedures) to improve clinic efficiency.
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Work with IT staff at participant sites to help practices configure the EHR and create customized reports to ensure accurate data collection and reporting.
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Develop and deliver presentations and trainings in group settings to teams and hospital staff.
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Assist the Deputy Director, Reproductive Health Programs, in launching a QI project within PHS' Title X Family Planning Program. This will entail analyzing and interpreting quality measures data on a monthly basis and providing Title X sub-recipients with coaching and technical assistance as appropriate.
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Implement family planning QI initiatives in other settings, as required.

QUALIFICATIONS

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Master's degree (MPH, MPA, or other health care related field); Nursing degree is a plus
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2+ years of clinically relevant experience; family planning knowledge and experience strongly preferred
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Demonstrated knowledge of and experience in quality improvement
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Experience using EHR, preferably including training
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Ability to analyze and present data to groups and individuals
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Ability to work collaboratively with clinical providers, staff and external organizations
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Must be willing to travel within the 5 boroughs of NYC
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Excellent time management, attention to detail, organizational and oral and written communication skills required
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Excellent project management skills
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Must possess strong computer skills, with proficiency using Microsoft Office, PowerPoint and electronic health records