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Quality & Process Imp Analyst

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POST DATE 9/10/2016
END DATE 10/19/2016

Express Scripts Saint Louis, MO

Saint Louis, MO
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


Schedule: Full-time

Job ID: REQ20003952


The primary function of this position is to support the
Trending team, consisting of two Sr Business Analysts and a Sr Manager, in the
collection, analysis and reporting of complex data sets. The mission of Trending
is to provide in-depth analysis to issues impacting our members and
stakeholders and deliver a tool set to our cross-functional partners to
minimize service failures.


* Support the
Trending team in the collection, assimilation, interpretation and analysis of
multi-source issue tickets.
* Streamline and
categorize the data to develop graphical reports and slide decks to be shared
with cross-functional senior leaders in a weekly meeting.
* Documenting
processes for reporting and deep-dive analysis on specific service issues
* Track open
actions and deadlines to report on internal team metrics
* Ensure adherence
to quality standards and reviews project deliverables from a business


* Bachelor s degree in business, engineering or related field.

* 2-5 years relevant experience, 3 years experience in technical writing, document management and exposure to process improvement methodologies in an Operations environment, preferably in transactional, high volume, and high mix environment preferred.


Excellent PC
skills including intermediate to advanced knowledge of Excel, PowerPoint

Familiarity with analysis and reporting systems (RSAM, Tableau, Pulse, etc.) preferred


experience in the pharmaceutical, PBM or Healthcare Industry highly preferred

organizational skills

Ability to work with
cross functional groups

Proven ability to
manage timelines and balance multiple deadlines

Ability to adapt
to a dynamic work environment, learn quickly, solve problems and make decisions

communication and presentation skills



The mission of
Client Services is to meet market needs for speed, flexibility and reliability,
while driving and influencing best operational practices to make Express
Scripts the most competitive and effective PBM.

Services includes Client and Benefit Administration, Manual Claims Processing,
Eligibility, Quality Control, Implementation and the Client Service
Center. These centralized functions support the client lifecycle
throughout the enterprise to help Express Scripts get it right the first time
to increase client satisfaction and reduce waste and the cost of rework.


Advance your career with the company that makes it easier for people to choose better health.
Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes.
Join the company that Fortune magazine ranked as one of the 'Most Admired Companies' in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services.
We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.
Express Scripts is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation.
Express Scripts is a VEVRAA Federal Contractor.

Express Scripts is an EOE
Express Scripts is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class. None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.Applicants must be able to pass a drug test and background investigation and, depending on position requirements, a Department of Defense background investigation. AA/EOE.


One of the largest pharmacy benefits management (PBM) companies in North America, Express Scripts administers the prescription drug benefits of millions of health plan members in the US and Canada. Express Scripts processes claims for about 750 million prescriptions per year, designs drug plans, and offers such services as disease management programs and consumer drug data analysis.

Company Size:
10,000+ Employees
Health Care
Social Media:
1 Express Way
St. Louis, MO 01803
St. Louis, MO 63121

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