RCS Credit Rep - French

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POST DATE 9/12/2016
END DATE 10/24/2016

Adecco Greenville, SC

Company
Adecco
Job Classification
Full Time
Company Ref #
23176383.21602153
AJE Ref #
576144885
Location
Greenville, SC
Job Type
Regular
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

APPLY
Adecco, a division of the world leader in the recruitment of office and finance professionals is currently recruiting for a Bilingual English/French or English/Spanish RCS Credit Rep in Greenville, SC
This opportunity is working with one of our premier clients.
Apply Now if you meet the qualifications listed below!

Position Details:
Position: Bilingual English/French or English/Spanish RCS Credit Rep
Location: Greenville, SC
Hours: Must be flexible for shifts between 9am - 9pm with Sunday off and 1 week day.
Training: 1st 3 weeks will be training in a classroom environment from 9a-5p M-F
After training, candidate will then work their assigned shift. They can expect to have Sunday and one weekday off.

The pay will be as follow:
- Bi-lingual (English/Spanish or English/French) shifts that end before 8:00pm EST the pay will be $13.50
- Bi-lingual (English/Spanish or English/French) shifts that end at or after 8:00pm EST the pay will be $14.85

? MUST BE BILINGUAL FRENCH or SPANISH
- inbound customer service role, no sales required
- updating personal information, billing inquiries, updating interest rates
- very repetitive
- looking for candidates from hotel/hostess/server/face to face customer service industry
- excellent customer service over the phone
- bubbly/warm tone over the phone
- communication must be at business level in both English and 2nd language


ATTENTION: MUST HAVE Customer Service experience, in-person retail (administrative) or call center AND must have the ability to navigate within a PC very well.
Performs variety of Customer Service activities for Retail Card Services (RCS) private label credit card individual customers, including responding to telephone, written and other inquiries regarding account balances, interest rates, lost or stolen cards, charges, balance transfers, stop payments, statement requests, fraud and other issues.
Inbound only call center environment. Candidates must have a high level of savvy and professionalism and must be coachable and flexible. No sales are involved.
Ensures that own work, as well as work of any Employees supervised, is in compliance with applicable laws, regulations and guidelines, as detailed in policies located on Company intranet; policies include but are not limited to Fair Lending, Know Your Customer, Bank Secrecy Act and other applicable anti-money-laundering policies.
Performs variety of Customer services activities for typically less complex RCS Customers.

? Refers more complex questions to more experienced personnel.
? Assists with research work as needed, particularly with information gathering
Responds to telephone, written and other inquiries regarding account balances, interest rates, charges, statement requests and other issues.
? Resolves problems immediately within authority, defers for additional research or forwards to supervision or
dispute resolution as needed.
? Refers Customer disputes to research area.
? Processes Customer mail/Email, website, fax and other correspondence.
? Maintains updated Customer account information.
? Consults more experienced Customer Service personnel with problems and questions.
? Develops knowledge of credit card Customer service industry practices, credit card products and services, division policies and procedures and applicable consumer credit and other regulatory guidelines.

High School Diploma or equivalent experience
? Customer service skills, including ability to deal professionally with Customer issues, problems and questions
? Research skills, with ability to identify and evaluate relevant information
? Communication skills, both verbal and written, including excellent phone skills and ability to document calls and account activity clearly
? PC skills
? Assigned typically le