POSITION SUMMARY: The Reservations Agent answers telephones and employs sales techniques in order to secure and process reservations for guest accommodations. Maximize hotel room rates and occupancy using effective upselling and suggestive selling methods. RESPONSIBILITIES (include but are not limited to): Assign reservations based on guest preferences and availability. Answer all incoming calls promptly, in an attentive, courteous and efficient manner. Answer guest inquiries about hotel services, facilities and hours of operation. Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible. Enter reservations into the computer according to standard operating procedures. Communicate and work closely with the Sales Department concerning group bookings. Handle all special reservations, to include V.I.P. reservations, packages and discounts. Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements. File reservations and group contracts. Review Reservations logbook and Guest Request log on a daily basis. Send confirmations. Process advance deposit/balance sheet. Process brochure requests.