RESIDENTIAL REFERRAL COORDINATOR (20hrs/wk)
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POST DATE 9/8/2016
END DATE 10/28/2016
JOB DESCRIPTIONMcLean Hospital is a comprehensive psychiatric hospital committed to providing easy access to superior quality, cost-effective mental health services in the Boston area, Massachusetts and beyond. Since 1811, McLean Hospital has been a world leader in the treatment of mental illness and chemical dependency, research into the cause of mental illness and the training of generations of mental health care providers. McLean's multidisciplinary programs treat a broad range of psychiatric illnesses across the full continuum of care.
GENERAL SUMMARYThe Residential Referral Coordinator, is a part-time position working 20 hours per week. It serves as the first point of contact for anyone interested in accessing McLean Hospital programs and services. As such, the Residential Referral Coordinator must create a warm, professional lasting first impression of McLean Hospital. The Residential Referral Coordinators primary responsibility is to assist anyone wanting access to McLean Hospital programs/services, yet unsure of the best fit. Inquiries may come from professionals, potential patients, family members, or other third parties. The navigator gathers information on the potential patients needs, recommends the most appropriate potential program(s) and directs parties to the correct McLean Hospital entry point(s) the first time.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Develop and maintain in-depth, detailed knowledge of all McLean programs/services, current program features, admission and exclusionary criteria, and insurance/financial parameters.
Develop and maintain close working relationship with residential program leadership
Gather preliminary demographic, clinical, risk, insurance/financial information on each prospective patient, and enter to database.
Make recommendations about most appropriate care setting, generally one of the following:
o McLean program(s) with best potential fit o Refer prospective patients with emergent needs to local emergency rooms, crisis centers, or the McLean Clinical Evaluation Center
o Provide information about external program options, if known, when McLean is not the best fit.
Set basic expectations about the admissions process and communication timeframes. Connect inquirer with appropriate McLean program/staff. Follow up as appropriate to provide closure and encourage future McLean inquiries.
Maintain supportive, nurturing presence in high volume environment
Identify customer service improvement opportunities, and make recommendations on enhancing seamless customer service and access to McLean programs.
Optimize use of technology (database, phone, e-mail)
Develop ongoing relationships as appropriate with clinical referrers.
Attend relevant admissions, marketing, and clinical program meetings.
Cross-trained for Intake / Inpatient Admissions
All McLean team members are expected to consistently demonstrate our values of integrity, compassion, respect, diversity, teamwork, excellence and innovation in their work activities and interactions.
Masters level (or higher) clinician with in-depth knowledge of McLean programs. Independent licensure required
Minimum of three years post masters experience strongly preferred.
Previous experience in psychiatric settings such as residential treatment, and responsibility related to admissions/intake strongly preferred.
Understanding of clinical processes including psychiatric assessment, triage and treatment planning.
Familiarity with community resources, major insurances, and service delivery systems.
Experience working with multidisciplinary staff, both within a health system and the community at large.
All employees must possess basic computer skills to use a variety of electronic or online systems for communication, clinical and administrative purposes.
It is the policy of McLean Hospital to affirmatively provide equal opportunity to all qualified applicants for employment and existing employees without regard to their race, religion, color, national origin, sex, age, ancestry, protected veteran status, disability, sexual orientation, gender orientation or any other basis that would be in violation of any applicable law or regulation.