RN Manager Surgical Services OR 9/17/2016
N Richland Hills, TX
JOB DESCRIPTIONJob Code: 00444-84294
Days (rotating weekends)
The MANAGER, SURGICAL SERVICES is responsible for the 24/7 leadership of all departmental functions in support of the hospital mission, vision and strategic goals. The manager ensures alignment of all systems to support the strategic goals of the department taking into account business trends, while focusing on people, services, and financial stewardship. This position establishes effective working relationships with all constituencies including patients, families, physicians, peers and other department s leaders to move the organization forward. Additionally, the manager is responsible for providing oversight for the day-to-day operations of the department including but not limited to, payroll, hiring, counseling, mentoring/coaching, scheduling, orientation, competency validation of new and existing staff, and annual evaluations. The North Hills Hospital staff member can expect to care for adult patients, including the older adult through geriatric and pediatric patients from newborn through adolescent patients.
* Finance/Resource Efficiency
Accepts responsibility for managing and utilizing resources in a fiscally responsible and ethical manner.
o Monitors and controls expenses within budgeted parameters.
o Staffs according to fluctuations in volume to achieve established productivity goals
o Implements corrective action plans and provides justification for negative productivity and operating expense variance
o Completes yearly operational and capital budgets by due dates
o Recommends space and other resources needed by the department (LD.2.9)
o Participates in selecting outside sources for needed services (L.D.2.10)
o Provides oversight for effective and efficient OR schedule in accordance with hospital policies and procedures.
o Provides adequate staff and assigns staff based on competency.
o Submits statistical data to appropriate departments. Completes monthly reports and statistics and submits by the due date.
Consistently demonstrates professional behavior and exhibits strong leadership skills.
o Demonstrates effective communication, delegation, empowerment, and negotiation skills.
o Collaborates with the department director to address problems and identify action plans.
o Ensures that staff members are promptly informed of policy/procedure changes along with any other issues that might affect their work routine.
o Improves and/or maintains high employee morale as measured by the employee satisfaction survey.
o Successful at implementing change and managing and resolving conflict.
o Develops, implements and revises policies and procedures that guide and support the provision of services. (LD2.3)
o Integrates and aligns department s services with the hospital s primary functions and with other departments. (LD2.1 &2.2)
o Executes, measures and is accountable to performance outcomes of strategic goals and objectives.
* Customer Service
Promotes a positive customer service attitude, which encourages quality patient care and enhances the image/reputation of the facility.
o Timely issue identification and resolution- completes a response to customer concerns (written, verbal, or personal visit) within 72 hours.
o Consistently shares patient, employee, and physician satisfaction survey results with all employees in direct line of responsibility at least quarterly
o Demonstrates the ability to show improvement and/or maintain already high scores on the patient and employee satisfaction surveys.
o Establishes policy and procedure to improve customer service and/or eliminate barriers to meeting customers needs.
o Reflects professionalism in performance of duty as well as knowledge of procedures necessary to produce desired effect.
Seeks opportunities for professional growth and ensures the safety and quality of patient care through competency assessment and verification.
o Determines the qualifications and competence of department personnel who provide patient care services and who are not licensed independent practitioners. (LD2.5)
o Assesses educational needs for employees and self and develops a growth plan for improvement.
o Provides for orientation, in-service training, and continuing education for all persons in the department. (LD2.8)
* Human Resources
Performs all Human Resource functions necessary to maintain appropriate staffing.
o Recruits and retains qualified employees.
o Oversees completion of payroll edits for accuracy, in accordance with hospital policy, and by due date.
o Evaluates all contract services associated with departments under span of control.
o Shows respect for and embraces staff diversity and any impact it has on patient care.
o Takes appropriate and timely action in disciplinary situations; documents actions taken and the rationale for the decision. Keeps department director informed of problem.
Adheres to Corporate Code of Conduct and demonstrates professional and ethical behavior at all times.
o Promotes awareness and compliance to policies and procedures pertaining to organizational ethics.
o Understands appropriate reporting channels and actively addresses any potential violation of the Code of Conduct.
* Performance Improvement
Ensures participation in Performance Improvement activities to improve patient outcomes.
o Promotes Performance Improvement activities through the design of cost effective processes that support excellent care.
o Prioritizes department activities to correlate with the mission, vision, and values of the organization.
o Uses aggregate data to effectively analyze opportunities to reduce errors, identify problem prone processes and make decisions for improving clinical outcomes.
o Actively pursues knowledge and compliance with JCAHO and all regulatory agency standards.
o Continuously assesses and improves department s performance. (LD2.6)
o Maintains appropriate quality control programs. (LD2.7)
* BSN required
LICENSURE AND CERTIFICATION
* Current Texas RN license
* Certified in CPR, ACLS
* Possess CNOR certification or obtain within 6 months of hiring
* Clinically proficient in peri-operative nursing skills, demonstrating knowledge of the development needs of adolescent, adult and geriatric patients.
* Minimum of five (5) years of operating room experience
* Minimum of one (1) year of management experience in the peri-operative arena
Last Edited: 09/16/2016