RVP, Professional Services 9/6/2016

Technology Company Waltham, MA

Company
Technology Company
Job Classification
Full Time
Company Ref #
28568289
AJE Ref #
576104451
Location
Waltham, MA
Job Type
Regular

JOB DESCRIPTION

APPLY
RVP, PROFESSIONAL SERVICES (EAST REGION)

The overall responsibility of the role is to define and execute a strategy to develop and manage professional services engagements within the regional, corporate and global customers. This includes the management of revenue growth, engagement planning, staffing, quality and execution, client satisfaction and relationship management. This position leads a region of solutions focused professional services staff in the delivery of integrated print and document management solutions.

PRIMARY DUTIES AND RESPONSIBILITIES

MANAGE A LARGE TEAM OF DIRECTORS AND STAFF

Develop professional service strategy and portfolio of services with Executive Management Team.

Collaborate with Business Divisions /Organizations to establish complete professional services offering for all local, regional- major, enterprise and global accounts.

Provide thought leadership and subject matter expertise to the professional services practice, helping to articulate and deploy the strategy as it relates to professional services, providing pre-sales and post sales consulting services to clients.

Develop strategic business support and guidance to professional services accounts and field organization as it relates to sales support and resource management (people, tools, methodologies, and processes).

Leverage and maintain local professional services resources, Business Divisions/Organizations and external partner/vendor relationships in order to meet customer demands.

Develop and attain the professional services revenue targets within the region.

Manage cost structure and operating expenses for respective region.

Develop accurate forecasting with market sales leadership.

Establish and maintain collaboration and alignment with Direct regional management teams.

Oversee the recruitment, development and retention of professional services, fostering a culture of knowledge sharing.

Develop new techniques, models and plans to help attain company initiatives.

Travel throughout the Region (ME, VT, MA, CT, NY, NJ, PA, MD, and VA) is required.

EDUCATION AND EXPERIENCE

Four-year college degreepreferred or equivalent experience in a related field

8+ years relevant production print solution consulting and/or sales experience

Proven experience and working knowledge of managing successful and high performing professional services sales teams and processes

Proven technical background of professional services offerings

Proven history of meeting and exceeding quotas

Excellent presentation, written and verbal communication skills

Strong financial planning, operational execution, and leadership skills

Strong organizational skills and capability of multitasking within a fast-paced demanding environment.

OTHER SKILLS, REQUIREMENTS AND CERTIFICATIONS

Act as a change agent horizontally and vertically within the organization

Attracts talent and has vision of how to lead the organization into the future

Understands customer expectations and delivery of services based on objectives

Willingness to travel within the region/ territory which includes ME, VT, MA, CT, NY, NJ, PA, MD, and VA

Collaborative, open to the development of new ideas and programs

Proven record of time management and organizational discipline