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POST DATE 9/2/2016
END DATE 11/2/2016
Salt Lake City, UT
JOB DESCRIPTIONSOLARCITY employees are driven by our mission to provide clean energy to families across the U.S. and inspired to truly save the planet one home or business at a time. Beyond a welcoming atmosphere, SolarCity employees also work together to create an extremely positive and inspiring culture that brings in top talent, keeps drive and motivation high, and makes everyone excited to come to work each day. Do you want to be part of the SolarCity team? Apply today and join the movement!
The Asset Management Group is responsible for the management of the $6+ billion portfolio of assets on behalf of SolarCity s investment funds. The objectives of the group are to deploy and manage assets in accordance with investor and operational needs.
The Reassignment Team is responsible for managing all aspects of Contract Reassignment which arise from the transfer of ownership of a customer s home through customary sale, foreclosure, short sale or other types of title transfer.
The Reassignment Coordinator will be responsible for coordinating a number of tasks to support the Reassignment Team. The ideal candidate has proven ability to manage multiple projects and responsibilities simultaneously whilst maintaining excellent service and exceeding expectations, often in difficult or challenging circumstances. Additionally, the candidate must have strong problem-solving skills and be results-oriented to proactively manage and deliver to the expectations whilst protecting the interests of the Company and its investors.
Customer and Sales Queries Manage and prioritize a high volume of internal and external inquires via email and phone and provide basic information regarding the reassignment process. Be pro-active and anticipate potential problems before they arise
Case Management Open, assign and monitor cases to Reassignment Agents for active transfers
Reassignment Folders Open and Prepare the Reassignment Folders ready for the assigned agent including all required contractual and financial information
Brochures Send out brochures for inclusion in Open Houses
Audit and Close Folders Review each case file before it is closed. Audit for accuracy and completeness and provide to Supervisor for review and approval
Data Entry - On approval from Supervisor, enter relevant information and financial data into the Reassignment Database
Customer and Utility Research Carry out research both on specific utility rules as they relate to system reassignments, as well as title and home ownership
Other duties as assigned
1-5 years' experience preferred
A four year college degree in a financial or business related field (or equivalent experience) preferred
Highly organized and process oriented with the ability to handle multiple deadlines simultaneously
Excellent customer service and interpersonal skills
Calm and positive manner, ability to handle escalated or angry customers
Proficient in the use of Internet Explorer, Adobe Acrobat Professional, MS Office
Outstanding written and verbal communication skills
Mature, calm, collaborative and positive demeanor
Flexible and adaptable, with the ability to adjust to different situations and process changes
Excellent written and verbal communication skills required
Excellent customer service skills required
Regular, reliable and predictable attendance required
Ability to work well with others in a collaborative team environment
Must be able to successfully pass a pre-employment criminal screen. Additional pre-employment driving and drug screens may be required based on job responsibilities
BENEFITS FOR FULL-TIME POSITIONS
Competitive compensation with many positions incentivized
Paid training with the nation s leader in solar power
Full benefits package including health, vision, and dental insurance
Attractive vacation, sick and holiday pay
401(k) savings plan for eligible positions
Employee referral program
Some positions eligible for equity
Career path opportunities for top performers
SolarCity is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
SolarCity is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.