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Reassignment Coordinator

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POST DATE 9/2/2016
END DATE 11/2/2016

SolarCity Salt Lake City, UT

Company
SolarCity
Job Classification
Full Time
Company Ref #
R-18836
Location
Salt Lake City, UT
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
Bachelors Degree
AJE Ref #
576068335

JOB DESCRIPTION

SOLARCITY employees are driven by our mission to provide clean energy to families across the U.S. and inspired to truly save the planet one home or business at a time. Beyond a welcoming atmosphere, SolarCity employees also work together to create an extremely positive and inspiring culture that brings in top talent, keeps drive and motivation high, and makes everyone excited to come to work each day. Do you want to be part of the SolarCity team? Apply today and join the movement!





JOB DESCRIPTION

OVERVIEW

The Asset Management Group is responsible for the management of the $6+ billion portfolio of assets on behalf of SolarCity s investment funds. The objectives of the group are to deploy and manage assets in accordance with investor and operational needs.

The Reassignment Team is responsible for managing all aspects of Contract Reassignment which arise from the transfer of ownership of a customer s home through customary sale, foreclosure, short sale or other types of title transfer.

The Reassignment Coordinator will be responsible for coordinating a number of tasks to support the Reassignment Team. The ideal candidate has proven ability to manage multiple projects and responsibilities simultaneously whilst maintaining excellent service and exceeding expectations, often in difficult or challenging circumstances. Additionally, the candidate must have strong problem-solving skills and be results-oriented to proactively manage and deliver to the expectations whilst protecting the interests of the Company and its investors.

RESPONSIBILITIES

Customer and Sales Queries Manage and prioritize a high volume of internal and external inquires via email and phone and provide basic information regarding the reassignment process. Be pro-active and anticipate potential problems before they arise

Case Management Open, assign and monitor cases to Reassignment Agents for active transfers

Reassignment Folders Open and Prepare the Reassignment Folders ready for the assigned agent including all required contractual and financial information

Brochures Send out brochures for inclusion in Open Houses

Audit and Close Folders Review each case file before it is closed. Audit for accuracy and completeness and provide to Supervisor for review and approval

Data Entry - On approval from Supervisor, enter relevant information and financial data into the Reassignment Database

Customer and Utility Research Carry out research both on specific utility rules as they relate to system reassignments, as well as title and home ownership

Other duties as assigned

QUALIFICATIONS

1-5 years' experience preferred

A four year college degree in a financial or business related field (or equivalent experience) preferred

Highly organized and process oriented with the ability to handle multiple deadlines simultaneously

Excellent customer service and interpersonal skills

Calm and positive manner, ability to handle escalated or angry customers

Proficient in the use of Internet Explorer, Adobe Acrobat Professional, MS Office

Outstanding written and verbal communication skills

Mature, calm, collaborative and positive demeanor

Flexible and adaptable, with the ability to adjust to different situations and process changes

Excellent written and verbal communication skills required

Excellent customer service skills required

Regular, reliable and predictable attendance required

Ability to work well with others in a collaborative team environment

Must be able to successfully pass a pre-employment criminal screen. Additional pre-employment driving and drug screens may be required based on job responsibilities



BENEFITS FOR FULL-TIME POSITIONS

Competitive compensation with many positions incentivized

Paid training with the nation s leader in solar power

Full benefits package including health, vision, and dental insurance

Attractive vacation, sick and holiday pay

401(k) savings plan for eligible positions

Employee referral program

Some positions eligible for equity

Career path opportunities for top performers





SolarCity is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.





SolarCity is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.