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Reception/Guest Services Agent

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POST DATE 9/11/2016
END DATE 10/11/2016

Renaissance Boca Raton Boca Raton, FL

Company
Renaissance Boca Raton
Job Classification
Full Time
Company Ref #
hc.421C3A6E11650B75
AJE Ref #
576141753
Location
Boca Raton, FL
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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Job Overview Serve as the main point of contact for all guests requests and needs, including answering calls, dispatching requests and following up to ensure guest satisfaction with result.What you will be doing Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction Handle guest registration and room assignments, accommodating special requests whenever possible. Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner. Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, safety boxes, etc. Cancel room reservations according to procedures. Walk customers in a professional and courteous manner according to procedures. Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, Concierge or AYS