Public Safety Software Training Specialist

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POST DATE 9/15/2016
END DATE 12/15/2016

Motorola Denver, CO

Denver, CO
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
High School Diploma or GED



* The most important duty is for the individual to provide business processes as they relate to the use of software applications.

* Act as the technical expert for a variety of proprietary Public Safety Applications including Computer Aided Dispatch (CAD), Mobile, Records and Jail systems.

* Understanding the customer's business requirements and translating them to specific software requirements and or configurations.

* Incumbent will be a channel of communication between the customer and Motorola.

* Individual will be heavily engaged throughout the life cycle of the project and will be responsible for providing updates to teams based on customer changes.

* Will need to have excellent written and verbal skills in order to respond to Request for Proposals (RFP's) and/or assist in the migration quotes of our current customer base.

* Must be able to create, review and modify Statements of Work (SOW) and Acceptance Test Plans (ATP).

* Must have excellent interpersonal communication skills in order to work with other internal organizations and the customer.

* Become Subject Matter Experts (SME) for the Public Safety Applications in order to provide a configuration that will meet the customer's expectation and or contractual requirements.

* Must be able to install, provision, and upgrade Public Safety Applications

* Conduct training of Public Safety Applications for the end user.

Specific Skills

* Expertise with Windows-based Operating Systems, Microsoft SQL Server Reporting Service (SSRS), intermediate XML knowledge, Microsoft Word and Microsoft Excel.

* Need to enter defects in to multiple defects tracking systems

* Clarify, ClearQuest, Quality Center (QC) and or Team Foundation Server (TFS).

* Need to be able to provide status reports to Project Managers and management on a weekly basis.

* Experience with systems to enter task related time sheets. Experience in Business Process Re-engineering as it relates to the use of Software applications for business purposes.

* Excellent verbal and written communication skills.

* Must be detail oriented.

* Need to be comfortable working in a team environment and understand the contractual obligations as well as personal responsibilities.

* Must be able to travel 85% or more

Experience Required
3 - 5

Basic Qualifications
- High School Diploma - 3+ years experience in one of the following: Public Safety Business Analyst Record Management Systems Jail Applications CAD (Computer Aided Dispatch Systems). - Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contracts.