September 24, 2016

Recovery Coach

Massachusetts General Hospital(MGH) - Revere, MA

View Job Summary View Job Summary
  • Company
    Massachusetts General Hospital(MGH) Massachusetts General Hospital(MGH)
  • Location
    Revere, MA
  • Job Type
  • Job Classification
    Full Time
  • Experience
    Entry Level (0 - 2 years)
  • Education
    High School Diploma or GED
  • Company Ref #
  • AJE Ref #
  • Hours/Week

Job Description

The Recovery Coach (RC) will provide peer recovery support services to patients with substance use disorder (SUD) and will assist patients in achieving sustained recovery. This position will facilitate patient access to recovery-oriented substance use disorder treatment, resources, and community recovery groups. The RC will bridge the segregated treatment system into a more holistic care model through providing support across multiple systems and frameworks of care. This position will maintain ongoing patient support regardless of relapse and will serve as a motivator, ally, role model, problem-solver, and advocate for patients with substance use disorders. The RC should possess thorough understanding of community culture to address the barriers to successful recovery, better tailor health messages, and provide links to community resources and treatment options.

The responsibilities included in this position are the following:

* Serves as a liaison between the recovery community, the addiction treatment system, the medical treatment system, and the patients community, family, and social context to facilitate connections across systems of care

* Works collaboratively with treatment team to implement evidence-based services to patients with SUD

* Addresses barriers to successful recovery and serves as role model and advocate

* Conducts active outreach efforts to encourage attendance and participation in recovery-oriented, self-help, and pro-social groups

* Assists with access to treatment for SUD and co-occurring conditions, creating systems and procedures to rapidly identify treatment needs and determine appropriate level of care. Assists with data collection for quality assurance and program evaluation


* Engage with patients identified with SUD referred by MGH outpatient or hospital staff

* Meet hospitalized patients with SUD prior to discharge and facilitate patient access to next stage of treatment

* Conduct initial needs assessment, review the patients SUD history, and identify the patients goals and expectations

* Together with clinical staff, facilitate referrals to appropriate disposition options for individual patients

* Help patient navigate the healthcare system and social service system, accompany patients to appointments and meetings as needed.

* Negotiate and create opportunities for access to treatment and social services for patients, advocate on behalf of patients to help decrease barriers to care

* Educate patients about addiction and utilize motivational enhancement techniques to explore ambiguity and tip the scales towards treatment

* Provide peer counseling and support patients in establishing treatment goals and achieving and maintaining recovery

* Develop individualized service plans for each patient

* Work with patient and care team to develop a comprehensive treatment plan

* Be available to provide support to patients in immediate risk of relapse or for other time-sensitive matters during and outside of regular business hours

* Monitor patients progress and evaluate outcome, using a patient tracking system

* Clearly and effectively facilitate communication between the patient, PCP, consulting psychiatrist, and any external providers maintaining appropriate confidentiality procedures and boundaries

* Maintain accurate and up-to-date records and standardized data on all patients

* Systematically review the caseload with the supervisor each week, focusing on new patients and patients who are having difficulties


* High school diploma required

* Minimum of 2 years in sustained recovery

* Recovery coach certification required within first 12 months of employment

* Strong interpersonal, facilitation, and leadership skills

* Ability to work independently as well as part of a multidisciplinary team of psychologists, physicians, social workers, and nurses

* Strong advocacy skills along with knowledge of community based services, resources, and local recovery community

* Comfort with multiple pathways to recovery from SUD and willingness to embrace a patient-centered approach that recognizes an individuals preferences and autonomy (recovery by any means necessary)

* Comfort in working in both medical and social service settings

* Clinical skills in motivational enhancement strategies

* Ability to provide accurate feedback without judgment or discomfort

* Flexibility to adapt to unforeseen needs or circumstances

* Excels at problem solving and multi-tasking, organized, efficient and goal directed

* Ability to maintain effective working relationships with patients/families and staff

* Excellent interpersonal, written and verbal communication skills

* Effective use of the Internet and Microsoft Office programs such as Word, Excel, PowerPoint and Outlook

* Ability to handle confidential information

Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.