Referral Account Manager

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POST DATE 9/14/2016
END DATE 10/12/2016

Foundations Recovery Network BRENTWOOD, TN

AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Bachelors Degree


Foundations Recovery Network (FRN) is the premier
provider of integrated treatment for co-occurring
addiction and mental health concerns, offering
residential and outpatient services nationwide. At each
facility, we focus on patient-centered care and an
individualized approach, upholding a high standard of
innovative treatment and compassionate attention to each
patient s needs. We are committed to providing and
promoting evidence-based treatment for individuals with
co-occurring disorders through clinical services,
education, and research. Our purpose is to create
lifetime relationships for long-term recovery.
Everything we do is designed to support recovery in a
comprehensive way, addressing the needs of the whole
person physically, emotionally, mentally, and
spiritually. We provide the foundation; you build the
Foundations headquarters is located just outside of
Nashville, Tennessee, in the beautiful city of
Brentwood. In the corporate office, you will find FRN s
Marketing, Human Resources, Information Technology,
Accounting, Business Office Services, and Admissions
Center. Each department plays its part in the support of
our facilities, so that the attention can be where it
should be: on the patients. Not only does the corporate
office support our facilities, but Foundations is
committed to encouraging and developing its people by
providing a strong community culture and applauding
those with a heart of service.
FRN is currently seeking a Referral Account Manager, to
be responsible for developing and growing accounts with
new and existing referral sources by establishing
relationships with referrals and serving as their single
point of contact for patient-centered communication and
activities. Due to the nature of the business, this role
will require 24/7 concierge type of service with
accounts that may involve handling calls at night and on
weekends when necessary. This position will be located
at Foundations Recovery Network s Corporate Office
located in Brentwood, Tennessee.
As a Referral Account Manager, how would you like to
work for a company that is willing to reward you for the
job you do? Do you want to work for an organization that
truly values you as an individual and appreciates the
contributions you make? We do exciting, life-changing
work at Foundations Recovery Network. Are you ready to
make a difference?
Essential Duties and Responsibilities
Individually accountable for overall account health in
both increases and decreases in business activity and
Accountable for achieving monthly performance metrics
Generates, guides, and leads independent discussions
with referral sources for customer support, conflict
resolution, and business development with other
treatment and healthcare professionals
Prospects dormant accounts through existing databases
and from cold calls
Initiates and makes site visits to other treatment
Participates in professional weekends, lunch and
learns, conferences, and other professional events with
the purpose of marketing FRN
Responsible for answering and responding to all
referral calls and emails within 12 hours of receiving,
unless arrangements have been made otherwise
Responds and reacts to the needs of referred patients,
both during and after business hours
Responsible for communicating with the corresponding
Business Development representative of an assigned
account whenever appropriate
When outside of the office, will have access to our
medical records software, TIER, and is expected to
update TIER files in a timely fashion whenever necessary
Participates in a rotating schedule to respond to
emails generated by Admissions Coordinators after normal
business hours
Independently assesses family needs for mediation,
sober escort, and intervention and
determines which professional resources are most
appropriate to contact based on information gathered
Empowered to make admission decisions concerning which
Interventionist and facility to recommend, the dates,
and the travel
Knowledge, Skills, and Abilities
Demonstrates professional behavior reflective of FRN s
Mission Statement, Philosophy, and Values
Embraces and champions a Patient-Centered Care focus
throughout the organization
Consistently demonstrates, through conduct and
communications, the stability required to credibly and
effectively assist patients
Ability to inspire client confidence in the FRN Staff
and the FRN Model of Treatment
Possesses a strong working knowledge of Patient s
Demonstrates a broad base of knowledge in psychiatric
and addiction treatment and administration
Demonstrates ability to clearly and succinctly
communicate both verbally and in writing; can get
messages across that have the desired effect
Demonstrates ability to remain calm under pressure; is
not knocked off balance by frequent change, delays, or
unexpected events
Demonstrates and active desire to drive for results;
steadfastly pushes self and others; consistent meets
and/or exceeds goals
Must be able to work in a fast-paced environment with
demonstrated ability to juggle multiple competing tasks
and demands
Demonstrates a working knowledge of current and
possible future policies, practices, trends, and
developments affecting the industry; knows the
Must be able to relate well to all kinds of people
both inside and outside the organization; builds
appropriate rapport; builds constructive and effective
relationships; uses diplomacy and tact; can diffuse even
high-tension situations comfortably
Demonstrates an ability to listen attentively and
actively; has the patience to hear people out; can
accurately restate the opinions of others, even when the
parties disagree
Can quickly find common ground and solve problems; can
represent his/her own interests and yet be fair to other
groups; can solve problems with peers with a minimum of
conflict; is seen as a team player and is cooperative;
easily gains trust and support of peers; encourages
Spends time on what is important; zeros in on what is
critical and can quickly sense what will hinder or help
accomplishing a goal; eliminates roadblocks; creates
Must have strong working knowledge of a variety of
computer software applications in word processing and
database software.
Must be available to take calls and work with referral
sources and families during non-office hours
Education and Experience
High School diploma or GED required; Bachelor s degree
Minimum of 1-2 years experience in
transactional/relationship sales required, not customer
Experience in the alcohol and drug field or
psychiatric treatment field highly preferred
If you meet the above requirements and are looking for a
rewarding career, please take a moment to share your
background and experience with us by applying online.
FRN offers competitive compensation, commensurate with
experience, and benefits programs including medical,
dental, life insurance, and 401K.
FRN is not accepting unsolicited assistance from search
firms for this employment opportunity. Please, no phone
calls or emails. All resumes submitted by search firms
to any employee at FRN via email, the Internet, or in
any form and/or method without a valid written search
agreement in place for this position will be deemed the
sole property of FRN. No fee will be paid in the event
the candidate is hired by FRN as a result of the
referral or through other means.