Reimbursement Counselor - Great Peninsula Location
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POST DATE 8/14/2016
END DATE 11/6/2016
San Bruno, CA
JOB DESCRIPTIONAs a Reimbursement Counselor your duties would include:
1.Collect and review all patient insurance benefit information
2.Provides assistance to physician office staff and patients to complete and submit all necessary insurance forms and program applications.
3.Completes and submits all necessary insurance forms and electronic claims to process the claims in a timely manner as required by all third party payors. Researches and resolves any electronic claim denials.
4.Researches and resolves any claim denials or underpayment of claims.
5.Effectively utilizes various means for collections, including but not limited to phone, fax, mail, and online methods.
6.Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly.
7.Maintains frequent phone contact with provider representatives, third party customer service representatives, pharmacy staff, and case managers.
8.Reports any reimbursement trends/delays to supervisor (e.g. billing denials, claim denials, pricing errors, payments, etc.).
9.Processes any necessary insurance/patient correspondence.
10.Provides all necessary documentation required to expedite payments. This includes demographic, authorization/referrals, National Provider Identification (NPI) number, and referring physicians.
11.Coordinates with inter-departmental associates to obtain appropriate medical records as they relate to the reimbursement process.
12.Maintains confidentiality in regards to patient account status and the financial affairs of clinic/corporation.
13.Communicates effectively to payors and/or claims clearinghouse to ensure accurate and timely electronically filed claims.
14.Works on problems of moderate scope where analysis of data requires a review of a variety of factors. Exercises judgment within defined standard operating procedures to determine appropriate action.
Additionally, the right candidates will have:
1.Ability to communicate effectively both orally and in writing.
2.Ability to build productive internal/external working relationships.
3.Strong interpersonal skills.
4.Strong negotiating skills.
5.Strong mathematical skills.
6.Strong organizational skills; attention to detail.
7.General knowledge of accounting principles, pharmacy operations, and medical claims.
8.General knowledge of HCPCS, CPT, ICD-9 and ICD-10 coding preferred.
9.Global understanding of commercial and government payers preferred.
10.Ability to proficiently use Microsoft Excel, Outlook and Word.
We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.
Strong Word, Excel, and Outlook skills, bilingual Spanish is a HUGE PLUS!!!