Relationship Liaison I
Title: Relationship Liaison I
Provide internal customer support by servicing the needs of field Relationship Liaisons ensuring smooth delivery of superior customer service. Assists with the administration of credit and non-credit products and services through the resolution of operational problems.
Interact on a daily basis with field Relationship Liaisons and various operational areas of the bank in order to review, research and correct operational and accounting customer problems.
Open new accounts, process daily lending and book transfers.
Handle and process all account maintenance.
Disburse loan proceeds according to instructions.
Keep abreast of product lines, internal policies and procedures, and external regulations that may impact assigned area.
Perform other duties and assignments as requested by management.
The incumbent must possess the ability to initiate independent action, using skill and judgment in identifying and resolving problems and anticipating customer needs.
Minimum Qualifications Required:
High school diploma or GED
A minimum of two years customer service experience.
Proficient personal computer skills, including Microsoft Word and Excel.
Ability to work as a team member.
Excellent customer service skills with the ability to use tact and diplomacy.
Ideal Qualifications Preferred:
Associate's degree preferred.
Knowledge of bank policies, procedures, and banking regulations are required Knowledge of financial statements and loan documentation.
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer. M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.