Relief Route Driver - CSR
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POST DATE 9/16/2016
END DATE 2/12/2017
JOB DESCRIPTION* Category: Transportation, Distribution - Shipping, Customer Service
* Location: Duluth, MN
* Employee Type: Full-Time
* Experience: Not Specified
* REQ Number: TN-16-0903
AmeriPride Services is seeking Relief CSR's-Delivery Drivers to join their dynamic workforce! In this client-facing role, you will execute all functions regarding the delivery and pickup of goods to and from customers. You will fill in for other Customer Service Representatives while he/she cannot perform the duties of their dedicated delivery routes. On these routes you will visit between 20 and 45 customers per day. Throughout your deliveries, you will work to promote AmeriPride, our core values and our products and services. Essentially, our delivery drivers serve as the first line of customer contact - striving to retain and increase our existing Business-to-Business sales.
This position requires individuals who are able to assess our customers' ongoing needs. Therefore, you must be perceptive and observant as well as privy to the fundamental goals of every business you work with. If you are an outgoing, communicative and confident person with an entrepreneurial spirit and a safe driving record, then AmeriPride may be the right place for you to explore a fulfilling, challenging and lucrative career in Customer Service!
As a Relief CSR for AmeriPride, you will ensure that all customer invoicing and inventory levels are accurate and up-to-date. Also, prior to each delivery day, you will review customer paperwork for special needs or considerations - identifying upsell opportunities and how to best position our products or services to meet the clients' needs.
Additional responsibilities for the Customer Service Rep include:
Organizing products in your vehicle
Reviewing customer inventories and storage areas upon each visit
Collecting product for laundering
Consistently building rapport and adding value through your delivery
Monitoring and seeking feedback from customers on perceived levels of service
Consulting customers on additional product options
Coordinating with CSMs and CSSs about creating solutions for current customers' needs and product gaps.
AmeriPride Services offers competitive compensation and benefit packages.
For more information, please visit www.AmeriPride.com
AmeriPride Services, Inc., a nationally recognized leader in the uniform rental industry, has been delivering exceptional service to all of our customers since 1889. Today, AmeriPride is still owned and actively managed by the founding family. We have grown into a multi-national organization operating 196 production facilities and service centers throughout the United States and Canada. Over 200,000 customers experience AmeriPride every week.
AmeriPride Services Inc. is one of North America's elite providers in branded identity apparel and facilities services programs. AmeriPride develops customized uniform and facility services programs for our customers that will enhance their employees' image, provide brand identity apparel and products, and promote the safety of their employees and clients through a full portfolio on innovative products and services.
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, and veteran or disability status. Requirements As a Relief CSR for AmeriPride, you must maintain a clean, professional and tidy personal appearance. You must also always practice appropriate lifting and carrying techniques as well as take every safety measure while driving.
Additional requirements of the Relief CSR include:
Must be 21 years old
High school diploma or GED
Minimum 1 year of previous delivery or route sales experience, desired
Proven record of punctual work attendance
Excellent driving record
Lifting ability: up to 75 pounds
Push & Pull ability (with assistance): up to 300 pounds
Ability to work a 8-10 hour day
Hold and maintain a DOT medical certification
Bilingual (Spanish and/or French), a plus
Having good communication, writing and math skills