Relocation Service Specialist

Position Summary

Offers, shows and leases homes to military families within established housing portfolio. Presents homes to residents by selling the benefits and amenities of living in military home communities, ensuring that a high and stable occupancy level is maintained in the portfolio.

Essential Job Functions

1. Meets with prospective residents, identifies their housing needs, and interviews them to determine eligibility based on established criteria, shows vacant homes and community amenities based on established techniques specified by the company. Quotes established rental rates and promotions. Makes follow-up calls, sends follow-up literature and pursues rental status. Collects funds related to applications, security deposits and rentals. (30%)

2. Prepares leases and related lease addendums. Maintains lease records and files. Maintains community waiting list and other updates to various records and reports in accordance with policy and procedures, and applicable military housing programs. Supports and ensures timely input, proper use of on-site PC-based community/ property software for leasing data. (20%)

3. Communicates with residents regarding questions and concerns and takes steps to resolve issues or refers them to appropriate associates. Responds to all applicants and residents in a courteous and prompt manner. (10%)

4. Works directly with the military family housing office to monitor waiting list and communicate home availability. Coordinates the relocation of the existing residents during construction periods. (10%)

5. Ensures homes are ready for occupancy by inspecting, placing move-in products and last minute touches when necessary. Coordinate the family move-in, distributes keys, move-in package, safety video and other appropriate paperwork at time of lease signing. (10%)

6. Maintains current knowledge of marketing techniques as well as maintaining current knowledge of homes, building amenities and local agencies or attractions of interests to residents. Ensures compliance with all applicable state and local laws particularly regarding resident-landlord relations, all Fair Housing laws and company policies and procedures related to Fair Housing. (20%)

Contacts

Has daily interaction with Relocation Manager as well as other associates to obtain and exchange information.

Education

Requires High School Diploma/GED as well as a valid driver's license. Non RE license holders must obtain Real Estate license within 150 days from day of employment. All RE license holders must place license with Forest City Principal Broker.

Experience

Must have 1-2 years experience in sales and/or leasing; military housing and relocation experience preferred.

Other Skills:

Knowledge of property management leasing and/or sales gained through formal education or on-the-job training preferred. Strong customer service orientation; good verbal and written communication skills.

QUALIFICATIONS: