Remote Service Desk Manager - Robotic Machinery
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POST DATE 8/9/2016
END DATE 12/19/2016
Diedre Moire Corporation, Inc
JOB DESCRIPTIONOversee and guide activities of the customer support team's delivery of services to field technicians, clients' repair and engineering staff and commissioning team.
*** Technical guidance, advice, mentorship and coaching to the Service Desk team.
*** Interpreting maintenance manuals, schematics, mechanical drawings, programs, and other documentation in order to advise support associates, field techs and customers.
*** Remotely instruct customers' employees and company's field technicians in troubleshooting and repairing equipment.
*** Interface with appropriate technical personnel for customer problems that cannot be resolved without escalation.
*** Manage the service desk ticket escalation
*** Train and develop help-line staff.
*** Periodic client follow-ups to verify final resolution and determine satisfaction level.
*** Collaborative environment where engaged employees share their knowledge and suggestions.
*** Team is entrusted to use their own discretion and common sense.
*** Staff to management communication is promoted and encouraged.
*** Supportive team atmosphere.
*** Promotes opportunities and incentives for employees to learn, develop and grow.
*** Culture of continuous improvement.
*** Employee efforts, achievements and performance are formally recognized and honored on a regular basis.
*** A fun and playful attitude is maintained throughout the organization.
Adrian Gostick and Scott Christopher, in their book The Levity Effect: Why It Pays To Lighten Up, suggest if people are having fun, they're going to work harder, stay longer, maintain their composure in a crisis, and take better care of the organization. We believe this is their kind of company.
Education Requirements: Bachelor Degree
Minimum Experience Requirements: 5-10 years
Job City Location: York
Job State Location: PA
Job Country Location: USA
Salary Range: $90,000 to $120,000
WE ARE AN EQUAL OPPORTUNITY EMPLOYER and our employment decisions are made without regard to race, color, religion, age, sex, national origin, handicap, disability or marital status. We reasonably accommodate individuals with handicaps, disabilities and bona fide religious beliefs. Jobs Career Position Hiring. CONSIDERED EXPERIENCE INCLUDES: http://najobbank.com www.najobbank.com Top 10 Job Site Top 10 Careers Site Customer Support Help Line Customer Support Manager Field Engineering Programmable Controllers Machinery Robots Material Handing Repair Maintenance Remote
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