Rental Sales Agent (2) - Cincinnati/Northern Kentucky Internatio

Responsibilities
Responsible for greeting customers, processing rentals and selling optional services, answering and receiving telephone calls, resolving overdue rentals, responding to customer questions and complaints, servicing vehicles for customer rentals and communicating with shuttle drivers for customer pick-ups.

Requirements:
Qualifications
REQUIRED QUALIFICATIONS:
Knowledge and Skill
? Knowledge of and ability to use effective sales techniques.
? Knowledge and skill in the operation of car reservation software.
? Ability to demonstrate effective interpersonal and communication skills with customers.
? Knowledge of car rental operations.
? Good organizational skills.
? Ability to manage stressful and unusual situations while maintaining good customer relations.
? Ability to present a professional, enthusiastic attitude through effective communication skills to promote a positive impression of Dollar to customers and employees.
? Ability to recognize the opportunity to present upgrades to customers.
? Ability to type and perform data entry accurately.
? Ability to process all paperwork according to policies and procedures.

Required Education/Experience
? High School Diploma or Equivalent
? At least 9 to 12 months of car rental or sales experience.
? Valid driver's license as required by state.