Rep, Credit/Collections - Part-time
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POST DATE 8/19/2016
END DATE 10/18/2016
Time Warner Cable
JOB DESCRIPTIONPosition Type: Part Time
Part-time (19.50 hours per week). Located in Mililani Technology Park (Palii Bldg).
PURPOSE STATEMENT: The purpose of this position is to coordinate the collection of monies on past due and delinquent accounts via outbound calls.
REPORTING RELATIONSHIP: This position generally reports to the Credit Collections Supervisor.
MAJOR DUTIES AND RESPONSIBILITIES:
* Contacts and coordinates collection of monies on past due subscriber accounts.
* Utilizes computer, Excel, and AS400 billing system to verify account reconciliation.
* Contacts residential and business customers with a past due balance and schedules payment arrangements to prevent disconnection of services.
* Utilizes computer and reports to determine past due accounts.
* Utilizes telephone and clear and concise verbal communications to collect payments or payment arrangements.
* Regular attendance is required.
* Performs other duties as assigned.
HUMAN REALTIONS: Has extensive contact with customers, office personnel, and general public. Has no supervisory responsibilities.
EDUCATION/EXPERIENCE: High School diploma or equivalent is required. Minimum of six months of office, billing, customer service and/or collections experience preferred. Stable employment history.
SPECIAL SKILLS, KNOWLEDGES AND ABILITIES: Skills include: typing 40 words per minute, use of telephone system, and ten-key by touch. Must have good verbal, written, and interpersonal communication skills. Ability to multi-task, knowledge of basic mathematics, familiarity and use of computers, and general office procedures are preferred. Able to utilize various methods of communication in order to motivate customers for payment.
MATERIALS AND EQUIPMENT USED: Computer, telephone, and ten-key.
PHYSICAL REQUIREMENTS: Sitting for long periods of time. Typing and reading on computer and data entry on ten-key. Communicating via telephone, correspondence and in-person with customers.
Hours: Monday - Thursday, 5:00 pm - 9:00pm and Friday, 5:00 pm to 8:30 pm.
If you are experiencing any issues with applying for this position. Please do not hesitate to email: firstname.lastname@example.org for assistance.
More on TWC: Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.
FCC Unit: 4095
Controlling Establishment ID: 00040 - Mililani Akamainui St
Job Code: TWCFCO060 Spec, Collection Union Nonexempt