Rep, Cust Svce - Billing - Norristown, PA - Bilingual preferred

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POST DATE 8/17/2016
END DATE 10/10/2016

Quest Diagnostics Norristown, PA

Norristown, PA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
High School Diploma or GED


The Journey Begins with you.

There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible.

At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. Currently, we seek a Billing Bilingual Customer Service Rep - Norristown, PA.

Schedule: Monday - Friday, 10:30am - 7pm, Day Shift

*Salary dependent upon experience*

REQ # 3762905



In an environment where the patient is at the center of everything that we do individuals in this position typically work in a call center environment to respond to patients, clients or their representative. They will research billing issues in order to respond and resolve them to the patients and companies satisfaction.

-Answer a high volume of calls from patients or their representative, regarding patient bill balances, payment plans, credit card payments, patient pricing, rebilling insurance companies and general customer concerns.
-Process adjustments, refunds, transfer bills, mail returns and perform manual sales.
-Evaluate and respond to all aspects of written billing inquiries, including but not limited to: billing insurances, and updating invoices.
-Research, troubleshoot and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution.
-Maintain tracking log of all escalated patient correspondence, providing status updates to leadership as needed Ability to perform all aspects of billing customer service as needed.
-May be a certified Medical Coder and/or involved in medical coding.
-Thorough navigation of both Quest Billing System and the web.
-Maintain all Compliance and HIPAA regulations at all times Ability to work in a fast-paced environment Ability to meet quality standards.
-Ability to meet production standards Ability to handle other projects as assigned.

HS diploma or equivalent 1 year stable work experience; 1 year experience in a call center or customer service preferred, billing experience a plus PC skills, with specific proficiency in Word, Excel Internet navigation skills
-Excellent verbal and written communication skills
-Demonstrated problem solving skills
-Good organizational skills
-Ability to multi-task, including the ability to type while talking on the phone Ability to work independently and as part of a team.
-Ability to work overtime as needed, based on department needs

* Bilingual in Spanish and English is strongly preferred.

Special Requirements

Bilingual preferred

How To Apply

After clicking the button at the top or bottom of the page to Submit, applicants will answer a series of questions and upload or enter resume information. After submitting for this job opening, watch your email inbox (and spam filter). Applicants are sent an email inviting them to complete a required online interactive evaluation, to demonstrate knowledge and abilities, and allow Quest Diagnostics to learn more about them.

If you need assistance with the online application or have questions about the application process, please contact our Talent Acquisition team at 262-439-1939.

Closing Statement

Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers trust every day by providing the highest quality diagnostic information services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: "Empowering Better Health with Diagnostic Insights."

[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.]

Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.