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Reservations Sales Agent

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POST DATE 9/9/2016
END DATE 10/9/2016

Taj Campton Place San Francisco, CA

Company
Taj Campton Place
Job Classification
Full Time
Company Ref #
hc.268184
AJE Ref #
576128204
Location
San Francisco, CA
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and convert to sales where possible to meet hotel targets. Promotes the desired work culture around the core values of the TAJ Hotels Resorts & Palaces and the brand ethos. * Sell the Taj Hotels Resorts & Palaces products and services using up-selling and suggestive selling techniques. * Promote the hotel's products and services * Maintain a high level of product and service knowledge about all Taj Hotels in your region * Prepare and execute section plans which increase reservation sales and associated business * Record and process reservations made by phone/fax/email * Accept wait list reservations * Process amendments to reservations such as extensions, early departures, etc. * Manage "no show" reservations by investigation and recording of same * Record special billing arrangements for groups and conventions * Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval * Maintain knowledge of special rates / offers / promotions * Monitor reservation levels and inform Managers of current and future occupancy rates * Prepare reports as requested (ie travel agents, business houses, etc) * Prepare reservation sales reports