Reservations Supervisor

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POST DATE 9/9/2016
END DATE 10/9/2016

Cove Haven Lakeville, PA

Cove Haven
Lakeville, PA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Principal Responsibilities: Oversee the efficient operation of the reservations department in selling of guest rooms to accommodate guest needs and maximize revenue. ESSENTIAL FUNCTIONS Monitors and analyzes Rooms Inventory utilizing Yield Management to maximize occupancy and increase average rate. This includes monitoring of Group Blocks, determining cut off dates, and Rate Restrictions. Processes and handles group rooming lists, reservations, and employee reservations requests by inputting data into the reservations system. Interviews, trains, and supervises reservation agents for the efficient operation of the department. Monitors performance and gives feedback according to established standards. Calculates and prepares Rooms Reports to include OAR and Master Monthly to determine sources of business using various computer systems. Assists in the development and revisions of forecasts for the Rooms Department, both monthly and annually. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Calculation, monitoring, and transmission of loyalty program points. Assist in the capacity of reservations agent when needed. Initiate and prepare reports as required. Assist office in any other administrative duties as needed.