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Resident Service Technician
Location: Grand Rapids, Michigan
Bell and Howell is a leading global provider of multi-channel communications technologies and services for printers, mailers, and data driven companies. We dedicate ourselves to help businesses improve the effectiveness and reduce the costs of these communications by increasing workflow efficiencies, maximizing USPS work-share discounts, and improving the quality of address data. We seek team players with a passion for continual learning, and a desire to help contribute to our customer's success.
Customer Service Technician serves as primary customer contact on technical and service related problems on a wide range of industrial, robotic and printing equipment. Diagnoses electronic, mechanical, software and system failures, using established procedures provided by our highly rated service training department. This job may include any aspect of field support, including hardware, software, PC's, and wireless networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Determines most cost effective repair/resolution to minimize customer downtime.
Duties and Responsibilities:
Primary responsibility will be to troubleshoot and repair a variety of industrial products that include, but are not limited to; printing equipment, cash recycling products, mailing and sorting machines, credit card embossing and processing and any other applicable third-party accessories attached as part of the system.
Schedule and perform regular predictive/preventive maintenance inspections on equipment.
Provide support by managing parts inventory, customer service calls and preventative maintenance schedules.
Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
Act as a liaison between the customer and other departments/functions of the company.
May need to provide an \\"on call\\" level of service up to seven (7) day/week twenty-four (24) hour/day for emergency customer assistance; respond to emergency and non-scheduled calls for service within established response time goals.
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Education and Experience required
High School graduate with 2 year degree or diploma in electronics/advanced mechanics/software training with 1+ years related industry/equipment experience, or equivalent combination of education and experience. Associate degree a plus.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled