Resort Director - HGV Grand Waikikian

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POST DATE 9/15/2016
END DATE 10/14/2016

Hilton Grand Vacations® Honolulu, HI

Honolulu, HI
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


A Resort Director with Hilton Grand Vacations is responsible for establishing, fostering and promoting a positive work environment throughout the resort at all times, while also maximizing Member, Guest and Team Member satisfaction alike and meeting and or exceeding all agreed upon financial and operational goals and objectives for the resort. Leads others through exemplifying our Values and inspiring independent action and initiative. What will I be doing? *Leads, manages and directs all facets of the day to day resort operations at the resort; *Holds accountable and manages various Department Heads, including overseeing time-tables, work schedules, management and leadership of Team Members within the different disciplines; *Hire, supervise, counsel, discipline, develop, and evaluate all direct reports; *Monitor all systems and processes that directly impact the guest to ensure an outstanding owner/guest experience while maintaining all brand standards; *Meets with owners/guests to resolve service opportunities to their satisfaction; *Monitors and maintains strong SALT scores and QA Inspections; *Develops and oversees the resorts HOA and Retail Operations budgets; *Assists in the development of the resorts long term reserve plan and coordinates the execution of approved reserve projects; *Develops and nurtures a positive relationship with Sales, Marketing and Rental business partners; *Serves as General Manager in GM's absence. Currently, Hilton Grand Vacation is a subsidiary of Hilton. We presently anticipate that, at some point in 2016, Hilton Grand Vacations will be spun off from Hilton and become an independent, public company. We do not anticipate that this change will affect your terms of employment. Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.