Restaurant Floor Manager

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POST DATE 9/17/2016
END DATE 10/17/2016

Sheraton Lincoln Harbor Hotel Weehawken, NJ

Weehawken, NJ
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


POSITION DESCRIPTION SUMMARY Has a thorough understanding of all dining and beverage departments including standards of operation. Is knowledgeable of all proper methods of food and beverage service, systems, controls and costs. Has knowledge of table etiquette and mannerisms. Responsible for and accountable for expediting all aspects of service. Must be strong in touching Table hospitality of all guests being welcome and addressed by manager on duty is of the upmost importance in reaching service standards in Jack Austins Eat & Drink. OTHER ACCOUNTABILITIES DAILY 1. Meet with Manager / General Manager to discuss the priorities for the day. Walk through the facility inspecting for cleanliness, neat linen, attractive tables, polished equipment, proper set-up of rooms, etc. greeting fellow employees along the way. Follow up with staff not meeting the expectations of room presentation. 2. Follow floor plans as needed, prepare entree selection tickets as needed and assign duties to dining room servers (including side work) for the upcoming shift. 3. Verify all service personnel report for their shift on time, note early punch-ins for labor control. Document all tardiness, absenteeism or discipline problems. Assure all service personnel are appropriately dressed. 4. Direct the service staff to their specific duties, ensuring that everyone is in proper uniform and working at a satisfactory pace. Help complete any items which are behind schedule or in need of special attention. 5. Coordinate staff to attend line-up according to Jack Austins Eat & Drink standards emphasizing service. 6. Personally greet Members/Guest by introducing yourself and review the reservation sheets to verify preferences and special requests. 7. Assist and direct service personnel while on the floor, assuring service is followed through with desserts, cordials, coffee, etc. and that dessert dishes, extra & empty glassware, etc. has been cleared. Assign tasks to employees during the downtime of the shift (i.e. preparation for the next shift, shining silver, cleaning, etc.). 8. Assure all members are thanked upon their departure and invite them to return to the property soon. 9. Assist staff in set up for the next shift. Directing the housemen in moving tables, setting tables, and adding final touches/details to assure club is completely set for the next shift. Cross check each room with the function sheet to be sure all rooms are set. All rooms must be presentable in the event a prospect or member tours the property. 10. Assure that all service personnel complete their necessary closing work and checks out with you prior to punching out. Always say good-bye to fellow employees before they leave and thank them for their work. WEEKLY 1. Assist Manager / General Manager / conference services with the necessary inventories such as food, liquor-wine-beer, china-glass-silver, etc. as needed. 2. Assist manager / General Manager with a weekly maintenance schedule for cleaning such items as salt and pepper shakers, silver, etc. 3. Maintain a neat and organized storage area for all club equipment including chafing dishes, A/V equipment, tables in catering room, etc. REPORTING RELATIONSHIPS 1. Reports Directly To: The Jack Austins Eat & Drink Restaurant General Manager