Restaurant General Manager
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POST DATE 9/4/2016
END DATE 2/11/2017
Bob Evans Farms
Win Together as a Team: Ensures the effective implementation of plans and retains the team members necessary to successfully execute the company strategies and tactics. Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems. Communicates with management team on a regular basis to maintain current knowledge on each restaurants operational issue. Maintains effective communications to ensure a thorough understanding of important restaurant business issues including new product introductions, capital improvements, customer resolution issues, etc. Ensures an open door environment is maintained through positive two way communication.
Consistently Drive Sales Growth: Consistently drives sales growth by ensuring that all assigned units meet established operational objectives. Manages sales goals as projected, including the monitoring and implementing of corporate and local marketing programs. Assists in the development of local store marketing plans. Prepares assigned units for promotional programs and new product roll-outs/procedures.
Improve Margins with an Eye on Customer Satisfaction: Develop and coach the management team to ensure that all restaurant cost control systems are in place and are working effectively to increase cash flow. Lead the preparation of annual operating budgets for new and existing restaurants within the region and submit for corporate review. Develop an attitude and concern for profits within the region. Review quarterly financial reports with GMs to ensure compliance with budgetary constraints.
Be the Best at Operations Execution: Plans and conducts working store visits with all levels of store management to ensure that all restaurant systems and procedures are executed correctly to administer the business per policy and ensure compliance with employment regulations. Ensures all food safety procedures and quality assurance regulations are executed according to company policy; takes corrective action as required. Oversees monitoring of operations to ensure consistent achievement of the highest levels of quality, service, and cleanliness across the region. Ensures the delivery of exceptional customer service and guest relations.
Increase Returns on Invested Capital: Ensures that each unit is operationally acceptable and promotes an aesthetic appeal within the community. Works with real estate and development, construction, maintenance, finance, and other departments as needed to help ensure that both new and existing units produce a rate of return appropriate for the level of investment.
Carries management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; climb or balance; and taste or smell.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.