Restaurant Manager for deseo at The Westin Kierland Resort & Spa

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POST DATE 9/11/2016
END DATE 10/11/2016

The Westin Kierland Resort & Spa Scottsdale, AZ

Scottsdale, AZ
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Restaurant Manager for deseo at The Westin Kierland Resort & Spa Company Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with more than 1,300 properties in over 100 countries and over 180,000 employees at its owned and managed properties. Starwood is a fully integrated owner, operator and franchisor of hotels, resorts and residences under the renowned brands: St. Regis(R), The Luxury Collection(R), W(R), Westin(R), Le Méridien(R), Sheraton(R), Tribute Portfolio, Four Points(R) by Sheraton, Aloft(R), Element(R), along with an expanded partnership with Design Hotels. The Company also boasts one of the industrys leading loyalty programs, Starwood Preferred Guest (SPG(R)). Please visit for more information. The Company is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law. Location The Westin Kierland Resort & Spa located in Scottsdale, is a AAA Four Diamond resort oasis providing contemporary amenities and design while helping its guests to experience the Essence of Arizona. Known as a distinctive business and leisure destination, the Resort is an integral part of the exclusive, 730-acre master-planned community of Kierland which features hundreds of upscale residences, shops, galleries and restaurants and is located just 10 miles from historic downtown Scottsdale and 20 miles from downtown Phoenix. We have 732 guest rooms and suites, and 302 villas all featuring the renowned Westin Heavenly Bed(R) and signature Heavenly Bath(R) amenities. Our full-service Agave, The Arizona Spa offers numerous services that will rejuvenate the mind, body, and spirit and features our Westin WORKOUT 24-hour fitness studio with New Balance Gear Lending, daily fitness classes and lighted outdoor tennis courts. The Kierland Golf experience is the areas most innovative golf program, featuring 27 holes designed by Scott Miller. Our guests can relax in one of our three enticing pools, including a 900-foot Lazy River, 110-foot waterslide, and the Kierland FlowRider board sport simulator. Our award-winning Westin Family program focuses on all things fun for guests of every age - from scavenger hunts to pool relays, yoga to mixology classes. Our highly talented Chefs tantalize the senses with ten dining options including deseo, our signature AAA Four Diamond restaurant featuring Nuevo Latino cuisine and a Muddle Bar. The Resorts 25,000 square feet Kierland Grand Ballroom, 15,000 square feet Herberger Ballroom and 12,000 square feet Trailblazer Ballroom are as visually impressive as functionally effective, offering the ultimate stage for high-tech presentations, general sessions, themed events or posh galas. In keeping with the Resorts Essence of Arizona theme, paying tribute to the states Scottish immigrants, guests are encouraged each evening to unwind around the fire pit at the Resorts Dreamweavers Canyon to enjoy the haunting sounds of Scottish Pipes at Sunset. Everything you might imagine is here at The Westin Kierland Resort & Spa! Department Job Description Restaurant Manager for deseo at The Westin Kierland Resort & Spa Exempt / Full Time The Westin Kierland Resort and Spa offers excellent benefits for Full Time Associates! Please visit and follow the on-line application process. If you are a current Starwood Hotels & Resorts Associate who is looking to continue your journey, please visit your Human Resources Department to obtain the necessary transfer paperwork. Once the transfer has been approved and signed by your Manager, please return to your HR Department. Requirements POSITION PURPOSE Develop, implement and maintain quality standards for venues, including supervision and direction of service staff. Ensure excellent customer service. ESSENTIAL FUNCTIONS AVERAGE ' OF TIME 20' Interview, select, train, supervise, counsel and discipline restaurant staff for the efficient operation of the venue. Organize and conduct daily pre-shifts and monthly departmental meetings communicating pertinent information to the staff, such as business level, menu changes, SOPs, etc. Schedule and direct staff in their work assignments. 20' Interact positively with guests promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties. Answer telephones in a clear voice, coordinate and document reservations. Organize special promotional events within and outside the restaurant. Maintain communication with all departments to ensure customer service needs are met and internal guests are knowledgable about restaurant current and future programs. 20' Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality in order to be in compliance with the current health codes. Give guidance toward improvement and make necessary adjustments for consistency. 20' Maintain profitability of venue to support overall hotel operation. Control payroll, labor productivity and non-food purchases in order to meet established guidelines. Ensure par stock levels are maintained by calculating inventory (monthly high-end inventory, quarterly beverage inventory, ordering and retrieving supplies and stocking shelves by stooping, bending, lifting heavy articles and reaching overhead). Evaluate cost effectiveness of all aspects of operation. Develop and implement cost saving and profit enhancing measures. 20' Create and execute revenue-enhancing efforts specifically to the venue and the entire food and beverage division, maintain and establish positive relations with associates to achieve associates satisfaction goals, develop and implement standards to improve upon and maintain highest level of guest service standars. Utilize prescribed cash handling procedures to accurately charge customers, create forecast and revenue reports and write correspondence. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all associates are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotels facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. Provide direct service to guests as needed, including, but not limited to, serving tables, bussing tables, seating guests and general clerical/cashier duties. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain a