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Restaurant Server

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POST DATE 9/15/2016
END DATE 10/15/2016

DoubleTree by Hilton Hotel Boston North Shore Danvers, MA

Danvers, MA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


What you will be doing The Restaurant Server is responsible for greeting, selling/order taking and serving guests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Process guest checks and collect payments in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management. Assist in seating and greeting the guest. Answer all questions about cooking methods, menu items, specials and prices. Accurate and prompt guest order taking. Prompt submission of food orders with the kitchen in accordance with prescribed procedures. Prepare beverage and food orders in accordance with prescribed procedures. Check food to ascertain appearance, temperature and portions are correct. Timely deliver beverage and food orders. Prepare guest checks accurately and present prior to guests departure. Report all tips in compliance with Company policy and IRS regulations. Collect payment from the guests in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures. Clean all spills and breakage immediately. Remove dirty ashtrays, glasses, dishes, silverware and trash from occupied tables. Clear empty tables of linens, dishes and debris and place items in proper areas. Reset the tables. Clean and restock service items On time and at work when scheduled, and in proper uniform. Attend department meetings as scheduled. Consistent professional and positive attitude and actions when communicating with guests and associates. Report all incidents of guest dissatisfaction or other matters of significance to manager / supervisor so that corrective measures may be taken. Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. Any other duties / tasks as requested by management.