Similar Jobs

View More

Restaurant Supervisor

This job is no longer active. View similar jobs.

POST DATE 9/11/2016
END DATE 10/11/2016

DoubleTree by Hilton Hotel Boston North Shore Danvers, MA

Company
DoubleTree by Hilton Hotel Boston North Shore
Job Classification
Full Time
Company Ref #
hc.408F866D0F76AE8D
AJE Ref #
576142484
Location
Danvers, MA
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

APPLY
Job overview The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. The Restaurant Supervisor is responsible for daily supervision of restaurant staff, guest service and liquor law compliance. Supervises selling and serving guests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Supervises guest checks and payment collection in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.What you will be doing Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Supervise the restaurant staff. Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations. Evaluate the staffs job performance and coach and counsel as necessary. Clearly communicate to associates the standards of performance and their role in contributing to individual and team success. Ensure all required training occurs including orientation, safety, fire, food and beverage handling and blood-borne pathogen. Ensure staff compliance with internal controls, policies, procedures, standards and regulations. Insist on a work environment that is free from harassment. Perform and supervise the staffs compliance with consistent safe and sanitary food and beverage handling and serving. Monitor and control maintenance/sanitation of the restaurant and equipment. Supervise adherence to all safety protocols. Perform and supervise preparation of guest checks and collection of payments in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures. Ensure maintenance problems are promptly reported to Engineering through proper channels. Order supplies and maintain accurate inventory as assigned. Respond to guest requests, concerns and problems to ensure guest satisfaction. Train restaurant employees to maximize productivity and minimize waste. On time and at work when scheduled, and in proper uniform if applicable. Attend department meetings as scheduled. Consistent professional and positive attitude and actions when communicating with guests and associates. Report all incidents of guest dissatisfaction or other matters of significance to manager / supervisor so that corrective measures may be taken. Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. Any other duties / tasks as requested by management.