Retail Client Solutions Consultant

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POST DATE 8/13/2016
END DATE 12/30/2016

SymphonyIRI Group Westborough, MA

Westborough, MA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


About Us IRI is a leading provider of big data, predictive analytics and forward-looking insights that help CPG, OTC health care, retailers and media companies to grow their businesses. With the largest repository of purchase, media, social, causal and loyalty data, all integrated on an on-demand cloud-based technology platform, IRI helps to guide its more than 5,000 clients around the world in their quests to remain relentlessly relevant, capture market share, connect with consumers and deliver market-leading growth. A confluence of major external events a revolution in consumer buying, big data coming into its own, advanced analytics and automated consumer activation is leading to a seismic shift in drivers of success in all industries. Ensure your business can leverage data at

What will I do as a RCS Consultant* As a RCS, Consultant you will lead effective problem solving with the client and internal teams. You will work with the clients to apply/maximize insights gleaned from IRI data including store data analysis, household purchase behavior analysis, surveys, audits, data modeling, in-market testing, and other custom projects.

The RCS Consultant serves as a passionate advocate for the client in advancing solutions that will best build the client s long-term business. From time-to-time, this will involve advocating and selling in a highly charged environment. While exceeding revenue targets is important, success is equally measured by identifying opportunities to expand/extend projects, and exceptionally serving the client.

Why should I apply* The RCS Consultant works as a strategic partner with an IRI client by serving as a leader of this critical client relationship. In this position, you will apply consultative business skills to identify opportunities for IRI to drive the client s strategic vision. To be successful in this role, one must build a rapid rapport across functions within the IRI organization and with key client contacts in Market Research, Marketing, Brand and Finance. What are the responsibilities of a RCS Consultant* To be successful as a RCS Consultant you must possess and be able to execute upon five key skill sets:

Advanced Analytic Skills: Demonstrate ability to analyze and interpret data and translate it into meaningful solutions for clients: - Approach client with coherent, actionable and fact-based data/recommendations appropriate to their business needs - Continually provide analytical solutions and business insights to address any business gaps and/or opportunities and create value for the client - Identify business issues and opportunities and suggests the appropriate level analytic solution/approach

Consultative Selling: Apply knowledge of the business, industry and domain expertise to identify, create and close business opportunities: - Target and sell services that address unexpressed and underlying client needs; ask questions so as to identify the root causes of issues versus symptoms - Ask questions to test assumptions and challenges the status quo - Synthesize information on a variety of issues, translate the information into a project framework that ultimately provides solutions for clients

Impactful Presence: Demonstrate strong interpersonal communication and presentation skills; present a professional image: - Become trusted by client, IRI client solutions teams, IRI cross functional organizations, IRI business partners and considered a domain expert and business partner - Educate the client on analytic methods, shape their thinking and influence the decisions they make - Demonstrate a flexible approach to communication; adapt messages quickly to the appropriate level or function with poise and polish - Strong C-level presence

Client Focus: Consistently act with client satisfaction in mind and follow through on commitments to ensure the needs of the client are met: - Develop and maintain a deep understanding of customer needs and requirements - Help customers identify solutions to problems they did not know they had - Regularly and proactively communicate with the client-facing teams, including soliciting feedback to continually improving the relationship - Should the role include Multi-Client Account Management: Successfully manage multiple deliverables or projects for multiple clients, Track and organize multiple work streams against multiple clients, and manage time and resources against changing priorities

People Leadership: Build capability within the organization, setting high standards of performance for self and team: - Self-motivated; serve as a role model of leadership in all situations - Understand need for change and effectively manage it - Proactively establish, support, and utilize IRI learning opportunities to develop self and team - Provide timely and direct feedback and coaching to direct reports - Inform and inspire others about IRI s vision and mission in order to promote understanding, elevate engagement and build loyalty with all team members

What are the qualifications for a RCS Consultant* In addition to the above skills set, the ideal candidate must possess the following: - 7 or more years of retail or CPG experience or a high degree of passion and comfort with the retail and CPG manufacturer space. Experience may be gained in one or more of the environments below: - Top-tier consulting firm ({(} i.e., Accenture) - CRM-oriented software firm ({(} i.e. Peppers & Rodgers) - Retail ({(} i.e., Target) - CPG manufacturer ({(} i.e., Kraft) - Travel or hospitality ({(} i.e., American Airlines or Starwood Resorts) - Market Research ({(} i.e., Dunnhumby) - Strong project management skills; proven skills to maintain focus and poise amidst concurrent and competing priorities - Experience with consumer panel data or customer data - Strong experience or potential to foster internal and external consultative client partnerships - Expert in PowerPoint and Excel - Proven curiosity and skills to acquire, assimilate and new information with little direction - Strong applied and pragmatic mathematical/modeling skills - Proven skills summarizing or presenting complex technical subject matter for/to a non-technical audience; strong and well-rounded communication skills - Ability/drive to make decisions with conviction in ambiguous and fast-moving environments; must be comfortable filling in the blanks with only 70% of the facts at-hand - Undergraduate degree is required in quantitative discipline ({(} Market Research, Statistics, Math, Computer Science, Engineering, etc.); Advanced degree is a plus


IRI is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: IRI is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.