Retail Customer Service Specialist - ReqCode 16000D30 9/16/2016

Dick's Sporting Goods Fort Myers, FL

Company
Dick's Sporting Goods
Job Classification
Full Time
Company Ref #
50732506
AJE Ref #
576201679
Location
Fort Myers, FL
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

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DescriptionDICK'S Sporting Goods is seeking a Customer Service Specialist to join our team! Every associate at DICK'S Sporting Goods is united by a common thread - our PASSION for the sports we love. Associates joining our team have an opportunity to be a part of a growing Fortune 500 company that makes lasting impacts on our communities through sport and activity.

Customer Service Specialist Duties:
* Create a world-class customer experience by providing passionate customer service and selling through customer engagement
* Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions
* Serve as primary customer service provider at the front end and liaison between customers and management
* Ensure customers receive outstanding service by adhering to and enforcing customer service programs
* Handle all situations that involve firearms passing through the front end and ensure compliance with firearms safety policy and procedure
* Uphold DICK'S Sporting Goods' standards for merchandise presentation of the best apparel and equipment brands in sporting goods
* Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions
* As business needs arise, other tasks may become necessary

QualificationsSuccess Profile :
* Flexible availability - including nights, weekend, and holidays
* Ability to provide outstanding customer service
* Ability to direct efficient front-end operations
* Basic cash management procedures
* 1-2 years of Retail Cashier or Sales experience preferred



Click HERE to review our Rewards & Benefits Information


Candidates seeking employment with DICK'S Sporting Goods should be prepared to successfully complete a pre-employment background check prior to beginning employment.

DICK'S Sporting Goods is an Equal Opportunity Employer.
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