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Retail Supervisor

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POST DATE 9/15/2016
END DATE 10/14/2016

Paradies Lagardere West Palm Beach, FL

West Palm Beach, FL
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Job Description:

20160188 Job Description Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts. Zone Managers, serving in a supervisory capacity open and close stores daily, perform training functions, direct execution of merchandising and replenishment standards and provide overall zone supervision. A Zone Manager is assigned specific leadership responsibilities within zones(s), terminal(s), or other support areas. Essential duties and Responsibilities ServiceModel Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquires in accordance with the company's policies and procedures.Train and Perform all register/cash handling/ Loss Prevention functions in accordance with Standard Operating Procedures OperationsFacilitate opening and closing procedures for all storesDirect the replenishment of merchandise/supplies, maintain stockroom organization and engage in receiving functions proceduresEnsure store merchandising standards are consistently executed per the company guidelinesCoordinate and monitor staffing levels to maximize sales and service potentialEnsure a safe working environment; inspect and correct work areas on a regular basis; report all work place injuries and concerns immediately. Prepare for and participate in inventories; verify high risk counts. Financial/BusinessAchieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special eventsCommunicate daily with the team; look for additional ways to drive business through product, processes, or people. People/LeadershipServe as the Manager on Duty providing leadership during assigned shifts. Direct, coach, and train Associates in their daily job assignments.Represent and support the company by fostering strong business relationships within the airport communityMonitor and address performance issues in a timely manner through a partnership with AGM or GM. Contribute feedback on Associate reviews and provide input on Associate counseling s. Perform Sales Audit functions as well as other administrative duties as assigned. Prepare for and participate in inventories; verify high risk countsOther duties as assigned Required SkillsAbility to work various shifts in a 7/365 day team oriented environmentExcellent customer service skills and ability to communicate effectively using the English languageStrong interpersonal/organizational skills with ability to motivate othersSelf-starter able to prioritize various tasks and adapt to unexpected situations simultaneouslyProficiency required in reading, writing, mathematics, cash handling/ reportingComputer literacy and working knowledge of MS Office preferredAbility to pass the Paradies Background Check and the applicable Department of Transportation requirementsStanding for long periods of time and the ability to work in environments with varying temperaturesAbility to lift a minimum of 40 lbs., perform essential job functions such as standing, bending, reaching, climbing a ladder, and walking long distances. Required Experience Minimum one year of retail or customer service experience required. Prior supervisory and leadership experience preferred. Job Location West Palm Beach, Florida, United States Position Type Full-Time/Regular

Company Description:

We are Paradies Lagardere

Paradies Lagardere operates more than 850 stores and restaurants in 98 airports, with expertise in international, national and local brands that create memorable and positive shopping and dining experiences for today's travelers.

Three-time Gallup Great Workplace Award winner 2016

Best Airport for Dining