Revenue Management, Training Manager

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POST DATE 9/12/2016
END DATE 10/12/2016

Hilton Hotels and Resorts Addison, TX

Company
Hilton Hotels and Resorts
Job Classification
Full Time
Company Ref #
hc.3C20E119136F2A8E
AJE Ref #
576148792
Location
Addison, TX
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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This position is based in Dallas, TX. Revenue Management, Training Manager will be responsible for managing the revenue management learning curriculum. The target focus will be on the continued development, improvement, delivery, and measurement of our revenue management programs for our Hilton Worldwide Brands for Owned and Managed Hotels, Franchise Hotels and the RMCC. What will it be like to work for this Hilton Worldwide Brand? Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its thirteen global brands, which include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, Canopy by Hilton, Curio - A Collection by Hilton, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors(R). If you appreciate the impact global travel can have on the world and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Hilton Worldwide Team Member. What will I be doing? The Manager of Learning - Commercial Services and Revenue Management will be responsible for managing the learning curriculum for Revenue Management, which includes training the front line, General Managers, Directors and Senior Leadership. This will include developing content that supports the business objectives of the Global Revenue Management team, and ensuring all learning materials are relevant across all regions in the organization. The Team Member will facilitate, measure, and develop Revenue Management learning events. Other key priorities are listed below: * Develop and deliver discipline specific training on-site, by WebEX and/or conference calls to enhance training and/or to introduce hotel and RMCC Team Members to new programs, best practices or tool enhancements that are relevant to achieving business objectives * Meet regularly with key stakeholders to ensure we take a proactive approach in developing curriculum * Assist in the development of required documentation and training for the general roll out of new Revenue Management programs * Perform needs assessments as required to identify trends and training opportunities throughout the hotels and the RMCC * Handle new hire training for Team Members in the RMCC Americas * Schedule and manage resources and activities in relationship to delivering revenue management training * Manage own schedule to ensure coverage is maximized * Maintain and update online or offline departmental documentation including but not limited to system user guides and course training materials * Work with the Learning team to ensure instructional design and measurement of training and learning effectiveness is aligned with business goals * Facilitate all Core Revenue Management training programs to include, but not limited to, Revenue Management at Work, RMCC Business Process and Competency Training, RMU, and Revenue Management portions of General Manager Brand Training and Director of Sales Symposium classes (all brands) * Manage partnerships with regional leadership, training vendors, or other stakeholders * Manage communications from the business to the learning team and vice versa and ensure messages are clearly understood * Monitor curriculum to ensure language and customs are represented and integrated in all training delivered * Develop own personal development plan to ensure learning professional competencies are up to standard * Manage own personal development plan and communicate with leader on progress * Work within established departmental budget * Manage travel and expenses * Coordinate Logistics of any training venue (Webex, Onsite, Teleconference) * Collect Best Practices by brand or product type across all hotels, regional personnel, and the RMCC * Collect and prioritize tool enhancement requests for future Revenue Management development * Instruct other ad-hoc Revenue Management class offerings for various specialized audiences * Participate in Revenue Management team meetings, committees and initiatives as requested * Assist in the development and maintenance of eLearning formats for all applicable course offerings * Ability to collaborate and utilize resources effectively * Ability to manage change, resolve conflicts, and ensure collaboration within teams and/or units; includes maintaining the highest standards of ethical conduct and integrity * Absolute discretion and confidentiality regarding sensitive information * Ability to take initiative to identify, prioritize, and implement all elements required for team to fulfill responsibilities in keeping with core strategic goals * Strong problem solving skills, including the ability to effectively address any issue in collaboration with others as appropriate; ability to proactively identify and prevent potential problems * Ability to advocate and implement professional development for self and others, including the capability to work with peers and other resources to provide development and mentoring opportunities; includes adherence to organization's standards for performance feedback * Ability to evaluate and identify opportunities from a strategic perspective, including ability to develop, prioritize, and implement plans to meet organization's core strategic goal * Ability to assimilate new concepts and practices into position and the department * Ability to work independently and manage the work of other Team Members as appropriate; includes the ability to recognize the need for involvement of other teams/peers and capability to effectively facilitate that collaboration Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.