Roadside Assistance Specialist - Seasonal
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POST DATE 9/15/2016
END DATE 10/11/2016
JOB DESCRIPTIONPACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services you can develop the career you desire with PACCAR. Get started!
PACCAR Parts operates a network of parts distribution centers offering aftermarket support to Kenworth, Peterbilt and DAF dealers and customers around the world. Aftermarket support includes customer call centers operating 24 hours a day throughout the year and technologically advanced systems to enhance inventory control and expedite order processing.
Service customers in need of emergency roadside assistance. Identify problems and determine the type of support needed to arrive at a solution. Arrange service response through a defined network of service providers, with a focus on driving business to our dealers.
Assignment can be up to six months, may end anytime with changes in business needs.
Determine and deploy the appropriate service resource.
Monitor job progress and provide timely updates to our customers.
Document details of each activity associated with each incident.
Communicate effectively with various team members simultaneously to ensure that the appropriate actions are being pursued on behalf of the customer.
Establish and assure method of payment.
Provide feedback (direct contact or written report) to dealers, customers, and appropriate PACCAR entities per procedure.
Provide non-emergency service scheduling for trucks and other support for contract maintenance customers.
Excellent communication skills. Good customer service skills with proven ability to deal rationally with customers in difficult situations. Reasonable mechanical aptitude (specific truck knowledge desirable but not required). Strong PC capabilities. Good organizational skills with ability to effectively prioritize. Self starter who is effective working under limited supervision. Ability to work a flexible shift including nights, weekends, and/or holidays.
Customer service experience preferred. Degree or Actively pursuing one is required. Bilingual (Spanish or French) a plus but not required. Spanish and/or Portuguese language ability desired.
If you would like more information about what makes PACCAR an excellent place to work, please visit the PACCAR Career Site.PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.