Room Attendant Inspector/Inspectress

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POST DATE 9/14/2016
END DATE 10/13/2016

Casa Munras Monterey, CA

Company
Casa Munras
Job Classification
Full Time
Company Ref #
hc.1E6311831E6E0E55
AJE Ref #
576174010
Location
Monterey, CA
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

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SUMMARY: The Room Attendant Inspector/Inspectress is primarily responsible for guaranteeing cleanliness, supplying room amenities, and ensuring the comfort of guest room accommodations. S/He will direct and inspect the work activities of room attendants. The Room Attendant Inspector/Inspectress shall strive to provide exceptional service to guests at all times. S/he will be responsible for exemplifying the Hotel's Culture. ESSENTIAL JOB FUNCTIONS: Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Maintain positive guest relations at all times. Inspect work performed to ensure it meets specifications and established brand and hotel standards. Ensure the guests satisfaction by providing inspecting guest rooms including: Making beds Dusting Vacuuming Cleaning and sanitizing bathrooms Removing trash, door hangers, and laundry bags Organizing promotional materials Keep all supplies, cleaning materials, and clean linens secure, free of clutter and hazards, and in assigned storage areas where others can find them and to prevent losses or damages. Train personnel in housekeeping duties. Perform cleaning duties when necessary. Investigate complaints about service and equipment and take corrective action. Inspect, plan and ensure that all materials and equipment are in complete readiness for service Assist in maintaining hotel inventory of rooms, supplies, linens & amenities Promote sanitation, safety, security efforts, and guest services of the Hotel. Ensure equipment and facilities are inspected, cleaned, and in proper operational conditions at all times. Observe guest reactions and confer frequently with staff to ensure guest satisfaction. Follow hotel policy with lost/stolen items. Adhere to hotel requirements for guest/team member accidents or injuries and in emergency situations. Investigate new and improved cleaning methods and instruments. Contribute to guest services and hotel success through teamwork. Associate is held accountable for all duties of this job and other duties as assigned. EXPERIENCE & EDUCATION: High school diploma or equivalent Thorough knowledge of the housekeeping field Exceptional guest-focus Fluency in other languages beneficial Prior experience using hazardous cleaning chemicals, vacuum cleaners, and cleaning accessories Some computer skills beneficial JOB REQUIREMENTS: Must be a United States citizen or possess a valid work permit Must be able to read and speak some English Must be able to accurately follow instructions, both verbally and written Must be detailed orientated and work well under pressure Must be able to work in a fast paced environment Must be professional in appearance and demeanor Ability to work a flexible schedule that may include evenings, weekends, and holidays. Schedules are based on occupancy levels and business of hotel Must have the ability to deal effectively and interact well with the guests and associates Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner Must have a passion for creating an exceptional experience for all guests WORKING CONDITIONS: Must be able to stand and walk on feet throughout the shift Must be able to occasionally lift, carry, push & pull 35 lbs or more (as much as up to 150 lbs) Must be able to perform simple grasping and fine manipulation Must be able to perform repetitive hand and arm movements Must be able to frequently reach overhead Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on a frequent basis Bending, stooping, kneeling, hoisting, leveraging items onto cards, or crawling on floor sometimes necessary to clean While primarily an indoor job, must be able to walk outdoors in a variety of weather conditions (rain, wind, heat) Must be able to climb stairs occasionally, both indoors and outdoors in a variety of weather conditions (rain, wind, heat) Must be able to work in variable room temperatures (ref. 15880)