Room Attendant

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POST DATE 9/9/2016
END DATE 10/9/2016

East Miami Hotel Miami, FL

Miami, FL
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Nature of the Job Basic Purpose & Objective of the Position * Responsible for assisting the Director of Housekeeping, Assistant Director of Housekeeping, Housekeeping Manager and all Rooms Managers in the successful ownership and operational execution of the Housekeeping Department. Responsible for assisting the Housekeeping Team Leader in providing genuine care and comfort to the ladies and gentlemen of the respective departments and maintaining a sense of urgency in handling all related matters. Main Duties Customer Services * Delivers the brand promise and provides exceptional guest service at all times. * Provides excellent service to internal customers. * Handles all guest and employee complaints and inquiries in a courteous and efficient manner. Communicates immediately all guest and employee complaints to the Housekeeping Manager. * Maintains positive guest and colleague interactions with good working relationships. Financial * Ensures that all hotel, company and local rules, policies and regulations relating to money handling and licensing are adhered to. Operational * Uses correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements. * Must be able to bend, stop, squat and stretch to fulfill cleaning and repair tasks. * Must be able to lift up to 25 lbs., on a regular and continuing basis. * Must have the ability to bend, squat, and frequently lift 25 pound lbs. * Cleans guest rooms by category of priority or as directed in line up. * Transports cart with cleaning supplies, amenities and linen to assigned guest room and position securely. * Services assigned guest rooms. * Empties trash, trash containers, and ashtrays. * Removes all dirty linen and terry from the room and replace them with clean ones. * Removes soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor. * Replaces facial, toilet tissue and bathroom amenities in correct amount and location. * Inspects condition of bathrobes and replace soiled or damaged ones. * Cleans closets and door tracks on check out rooms and remove items left by guest. Dust inside. * Dusts and polishes all furniture. * Realigns furniture to floor plan. * Opens all drawers in check out rooms and remove items left by guest, dust inside. * Checks under bed(s), chairs and sofa for debris and removes if present. * Inspects condition of all furniture for tears, rips or stains, report any damages to the team leader. * Removes all dust, debris on television, clock radio, remote control. * Sets correct time on clock; corrects TV channel. * Cleans lamps and light switches; checks for proper working order. * Removes dust, spots and smears from phone, and reposition properly. * Empties liquid from ice bucket and wipe all surface dry. * Removes dust, smudges, and spills from honor-bar; ensures it is plugged in and securely closed. * Removes dust on drapes weekly and realigns to correct position daily. * Inspects condition of amenities on desk, drawers and guest service directory; replaces as needed. * Removes trash, debris and cobwebs from balcony or patio. * Inspects condition of plants; remove debris. * Removes dust, dirt, marks and fingerprints from entrance door. * Ensures presence of fire safety, rate cards and "Privacy" sign. Inspects condition and replaces as needed. * Removes dust, dirt, and smudges from A/C unit, vents, grids and thermostat. Sets thermostat to 72 degrees Fahrenheit. * Removes dust, stains and marks from all baseboards, ledges and corners. * Vacuums carpet in guest rooms as well as around in the corridor. * Sprays air freshener. * Updates status of rooms cleaned on assignment rex. * At end of the shift, returns and restocks cart. * Empties vacuum bag and wipe vacuum. * Ensures security of any assigned keys. * To take complete ownership and accountability of a daily planning and preparation phase. * To take an ownership, "stewardship" position within the department and hotel to ensure operational excellence. * Promotes and supports effective departmental and hotel communication through the use of phones, voice-mail, pagers, radios, written correspondence and verbal communication. To respond to all pages and messages promptly. * Promotes and maintains effective, confidential, secure record keeping * Maintains complete working knowledge of: V.I.P.'s, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements. * Corrects use and maintenance of equipment and all department policies and service procedures. * Provides warm welcome, and anticipation of guest needs throughout their stay. * Assists Housemen, Engineering, Room Attendants with their job functions to ensure optimum service to guests. * Promotes positive internal and external guest relations at all times. Fosters and promotes a cooperative working environment, maximizing productivity and employee morale. People Development * Supports Swire Hotels' cultural and people development implementations and characteristics. Other Duties * Attends and contributes to all training sessions and meetings as required. * Exercises responsible behavior at all times and positively representing the hotel team and Swire Hotels. * Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organizations. * Reads the hotel's Employee Handbook and have an understanding of and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety. * Ensures high standards of personal presentation and grooming. * Responds to changes within Guest Experience, as dictated by the industry, company and hotel. * Carries out any other reasonable duties and responsibilities as assigned. Skills, Qualifications and Experience Requirements * Ability to ensure compliance with hotel standards Policies and procedures with self and staff * Ability to prioritize and organize work assignments * Ability to be a clear thinker, analyze and resolve problems, and exercise good judgment. * Ability to be a team player. * Ability to focus on attention on details. * Ability to develop strong, productive, professional relationships with internal and external guests. * Ability to exert physical effort in transporting equipment and perform job duties * Ability to endure abundant physical movements in carrying out job duties * Ability to ensure security and confidentiality of guest and hotel information and materials. * Ability to work without direct supervision and provide immediate follow-up. * Ability to protect the assets of the hotel. * Previous Guest Relations Training * Previous Time Management Training Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled