A Room Service Captain with Hilton Hotels and Resorts is responsible for assisting management in the delivery and service of food and beverage items to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will it be like to work for this Hilton Worldwide Brand? One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all. Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com. If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. What will I be doing? As a Room Service Captain, you would be responsible for assisting management in the delivery and service of food and beverage items to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Provide supervision including, but not limited to, ensuring order rotation among servers and ensuring guest satisfaction * Set up room service trays and tables to prepare for incoming orders * Retrieve checks, set tables according to specifications, retrieve food and beverage orders from the kitchen and bar and deliver food to guest rooms and meeting rooms * Serve meals to guests, collect guest trays and respond to guest requests in a timely, friendly and efficient manner * Present checks to guests and obtain payment * Return payments/signed checks to order taker * Respond to guest inquiries and resolve guest issues in a timely, friendly and efficient manner * Perform order taker duties and answer room service telephone, as needed * Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.