Room Service Order Taker

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POST DATE 9/12/2016
END DATE 10/12/2016

Four Seasons Hotel Miami Miami, FL

Company
Four Seasons Hotel Miami
Job Classification
Full Time
Company Ref #
hc.35E6C6F2125C5D2C
AJE Ref #
576148556
Location
Miami, FL
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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The Four Seasons Hotel Miami is looking for a Room Service Coordinator who share a passion for excellence and who infuse enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization. *Only candidates holding valid work authorization for the US will be considered for the position.* Join Our Team Imagine yourself having the chance to work for the leading luxury hotel company in the world. Work on a team that is built on mutual respect, collaboration, excellent service and a passion for hospitality. Four Seasons Hotels and Resorts has been named by FORTUNE magazine as one of the 100 Best Companies to Work For. Four Seasons is one of only 14 organizations to have the distinction of being recognized every year since the lists inception in 1998 and is the highest ranked hotel company on the list. Job Title: Room Service Coordinator/Order Taker Basic Purpose: Take guest in-room dining orders, communicate special requests to the kitchen, and coordinate deliver of orders according to Four Seasons Standards. Essential Functions: Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guests order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each items, origin, taste, and preparation methods. Communicate guest orders including any special needs or requests to the kitchen using the hotels point-of-sales system; check completed kitchen orders with the guests original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion. Comply with Four Seasons Work Rules and Standards of Conduct. Work harmoniously and professionally with co-workers and supervisors. Minimum Requirement Must be able to work all shifts including, AM's, PM's, weekends, and holidays. Minimum one years food service or related work. Ability to communicate professional and accurately via telephone. Ability to count and record accurately. Strong F&B knowledge is preferred. Requires knowledge or the ability to operate computer equipment and the reservations system. Requires reading, writing and oral proficiency in the English language. Able to sit, stand and walk up to 8 hours. Able to lift and carry up to 20 pounds. What to Expect Be part of a cohesive team with opportunities to build a successful career with global potential. Have the opportunity to engage in diverse and challenging work. Derive a sense of pride in work well done. Be recognized for excellence. We pay a very competitive salary in Miami and offer a robust benefit plan. Great Benefits At Four Seasons Hotel Miami we offer excellent benefits for all our employees. Benefits include but are not limited to: Complementary meals ion our staff cafeteria, uniforms and laundry service, affordable and very complete medical package that includes medical, vision and dental plans based on your needs for you and your dependents. Life insurance for you and your dependents at no cost. Accident insurance. 401K Plan and matching contributions. Complimentary nights in our properties around the world for you to enjoy with your family and friends. Great work environment. Join our team! Lear more about what is like to work at Four Seasons visit us: http://jobs.fourseasons.com https://linkedin.com/company/four-seasons-hotels-and-resorts https://facebook.com/FourSeasonsJobs www.facebook.com/fourseasonshotelmiami https://twitter.com/FourSeasonsJobs www.twitter/fsmiami We look forward to receiving your application! Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf