Room Service Order Taker (On-Call)

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POST DATE 9/12/2016
END DATE 10/12/2016

Four Seasons San Francisco San Francisco, CA

San Francisco, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
High School Diploma or GED


By joining the Four Seasons team, you can see why Four Seasons has been named by its employees to FORTUNE magazine's list of the "100 Best Companies to Work For." Four Seasons is one of just 13 organizations to have the distinction of being recognized every year since the list's inception in 1998 -- 18 YEARS! Four Seasons Hotel San Francisco overlooks Yerba Buena Gardens and is located just steps away from the financial district, Union Square shopping, the Moscone Convention Center, the Museum of Modern Art, and the Contemporary Jewish Museum, amid the city's finest cultural and dining venues. The Role-Overview The Room Service Coordinator / Order Taker is the front line for the room service department and interacts directly with our Four Seasons guests who wish to order food and beverages to be delivered directly to their rooms. Essential Functions This list is not all inclusive and should only be used as an overview of all actual responsibility. * Is responsible for taking all orders accurately and entering orders into the MICROS point of sale system * Will be knowledgeable of all menu items and be able to answer any questions our guests may have * Will confirm additional meal requirements such as allergies, dietary needs, and special requests and communicate these to the culinary team * Will notify guests and management of delays in service delivery * Will maintain clean and organized work areas throughout their shift * Will complete all closing reports including MICROS reports * Processes all payment methods * Will promote a safe work environment and follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications * Will ensure uniform and personal appearance are always clean and professional * Will maintain confidentiality of guest and proprietary information, and protect company assets * Will engage with all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation * Will speak with others using clear and professional language, and answer telephones using appropriate etiquette * Will develop and maintain positive working relationships with others, and support the food and beverage team to reach common goals * Will ensure adherence to quality expectations and standards * Will stand, sit, or walk for an extended period of time * Will move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance Qualifications & Experience * Reading, writing, and oral proficiency in the English language required * Minimum of 1-2 years fine dining experience and/or coordinating experience required, luxury hotel experience preferred * Moderate - extensive food, wine, and cocktail knowledge preferred * Able to cope with stress and work in a high volume operation * Must be able to prioritize and multi-task * Must be able to work a flexible schedule, including days, nights, weekends & holidays * Education: High school education or equivalent experience. If you are interested in applying for this position, please log into your account and attach your resume and cover letter in Word and/or PDF format. Click on the link to learn more about Four Seasons Hotel San Francisco: If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the Human Resources Department at 415-633-3465. Four Seasons Hotel San Francisco is an equal employment opportunity employer. M/F/D/V Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -