Room Service Order Taker

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POST DATE 9/8/2016
END DATE 10/8/2016

Loews Ventana Canyon Resort Tucson, AZ

Company
Loews Ventana Canyon Resort
Job Classification
Full Time
Company Ref #
hc.267975
AJE Ref #
576118941
Location
Tucson, AZ
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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Maintains Room Service tracking and control records and files Stays informed of status of menu item availability Assists guests with selection of food, beverage, wine, dessert and specialty items, Makes knowledgeable recommendations regarding selection of food, beverages, wines desserts and after dinner beverages to ensure guest satisfaction, while attempting to produce maximum revenue form sale Takes and processes room service orders in a timely manner according to Loews standards Completes Room Service paperwork to ensure proper billing of all charges to appropriate guest account Responds to complaints regarding room service orders in appropriate manner according to Loews standards Posts Amenity charges to guest accounts Distribute amenities to server by confirming guest room number of guest Dispatch bussers/ server to handle guest requests Call back guest to confirm guest satisfaction with food quality and service Other duties as assigned